tl;dr summary: Karyn Ross enlightened me about World Kindness Day and provided invaluable feedback on my book, The Mistakes That Make Us. Her insights particularly helped me replace the term “grace” with “kindness,” enhancing the book’s inclusivity. She also helped…
I really enjoyed the webinar that my friend Karyn Ross presented on July 11th as part of the KaiNexus Continuous Improvement webinar series. I was the host and moderator. Why Kindness is the Key to Lean Leadership Here is the…
TL;DR: Broken coffee mugs turned into a practical lesson about learning from mistakes, system design, kindness, and why fixing root causes matters more than fixing symptoms. Here’s a story I’ve meant to write up for almost two years… some events…
My guest for Episode #427 of the Lean Blog Interviews Podcast is a returning guest, Karyn Ross. She was previously a guest in Episodes 266 and 411. She was also my guest for Episode #3 of My Favorite Mistake. Karyn has a new book called The Kind…
Congratulations to my friend Karyn Ross on the release, today, of her new book: The Kind Leader: A Practical Guide to Eliminating Fear, Creating Trust, and Leading with Kindness I’ve ordered two copies — one for me and one to…
I'm happy to be playing the role of host for a free webinar being held next Tuesday, March 28... presented by Karyn Ross, co-author of the Shingo Award-winning book The Toyota Way to Service Excellence. Her webinar is titled: "How to Coach for Creativity & Service Excellence"
My guest for Episode #266 of the podcast is Karyn Ross (@KRCLean4Service on Twitter), co-author of the new book (with Jeff Liker): The Toyota Way to Service Excellence: Lean Transformation in Service Organizations.
