Tag: Karyn Ross

Recording: Free Webinar with Karyn Ross on Kind Leadership

I really enjoyed the webinar that my friend Karyn Ross presented on July 11th as part of the KaiNexus Continuous Improvement webinar series. I...

The Ironic Saga of the Broken “My Favorite Mistake” Coffee Mugs

Here's a story I've meant to write up for almost two years... some events that happened during pandemic times when I wasn't writing as...

Interview with Karyn Ross on Lean and Kind Leadership

My guest for Episode #427 of the Lean Blog Interviews Podcast is a returning guest, Karyn Ross. She was previously a guest in Episodes 266 and 411. She was...

A New Book (Enter to Win!) and an Upcoming Webinar by...

Congratulations to my friend Karyn Ross on the release, today, of her new book: The Kind Leader: A Practical Guide to Eliminating Fear, Creating Trust,...

Free Webinar Recording: How to Coach for Creativity & Service Excellence

I'm happy to be playing the role of host for a free webinar being held next Tuesday, March 28... presented by Karyn Ross, co-author of the Shingo Award-winning book The Toyota Way to Service Excellence. Her webinar is titled: "How to Coach for Creativity & Service Excellence"

Podcast #266 – Karyn Ross on Lean for Service Excellence

My guest for Episode #266 of the podcast is Karyn Ross (@KRCLean4Service on Twitter), co-author of the new book (with Jeff Liker): The Toyota Way to Service Excellence: Lean Transformation in Service Organizations.