I'm happy to have played the role of host for a free webinar that was held Tuesday, March 28… hosted by KaiNexus.
The webinar presenter is Karyn Ross, co-author of the Shingo Award-winning book The Toyota Way to Service Excellence: Lean Transformation in Service Organizations.
Her webinar is titled:
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Click here to see slides and the recording.
In this webinar, you will learn:
- What creativity is (and isn't) and what service excellence is (and isn't)
- Why changing behavior first leads to mindset changes, not the other way around!
- How to develop creative problem solving and critical thinking skills in daily 15 min coaching sessions
- How using creativity combined with The Toyota Way to Service Excellence principles delivers peak service experiences for customers
Here is the YouTube recording:
You can read a blog post that previewed the webinar (and includes a short podcast chat I did with here).
Here is a drawing that Karyn did about the webinar and these concepts:
Here is a podcast I did with her last year about the book:
I hope you enjoyed the webinar!
Please scroll down (or click) to post a comment. Connect with me on LinkedIn.
If you’re working to build a culture where people feel safe to speak up, solve problems, and improve every day, I’d be glad to help. Let’s talk about how to strengthen Psychological Safety and Continuous Improvement in your organization.
The webinar was a hit based on the feedback from attendees and this public praise:
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