Service

I'm happy to be playing the role of host for a free webinar being held next Tuesday, March 28... presented by Karyn…

It's a pretty common facilitation technique to do a "plus / delta" discussion at the end of a meeting, exercise,…

A Lean thinking friend's wife had emergency surgery (she is going to be fine) and my friend sent some pictures of…

I have as many bad customer service experiences as the next guy, both in healthcare and other businesses. As I've…