Communication Archives – Lean Blog

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I Helped a Doctor’s Office Reduce Some Waste — Will it...

Mark Graban - July 16, 2020 1

As part of my relocation to California, I need to establish a relationship with an ophthalmologist here, as I have had early-onset glaucoma for...

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Guest Post: 7 tips for Communicating in a Brain-Friendly Way

Liz Guthridge - October 11, 2012 1

Mark's note: I'm back from vacation, but I have a few more great guest posts today and tomorrow as I get back into...

Jack Benedict on The One Thing ChatGPT Does That Most Leaders Won’tMarch 11, 2026
I enjoyed reading this blog by Mark Graban and read his comparisons about how chat GPT “can make mistakes” and…
William Brew on The One Thing ChatGPT Does That Most Leaders Won’tMarch 11, 2026
One takeaway from this article is that admitting when you are wrong actually builds more trust instead of making you…
Zachary Capen on Kaizen: The Improvement System Most Organizations Talk About but Struggle to PracticeMarch 10, 2026
This post really showed me what kaizen really means and why so many organizations struggle to implement it well. One…
Mark Graban on Stop Reacting to Red Light Metrics: Why ‘Two Reds in a Row’ Is a Misleading Rule of ThumbMarch 7, 2026
Is it a good rule to say, "If there are 2 red data points in a row, do a root…
Jack Benedict on Fujio Cho on Standardized Work: The Foundation for Improvement, Not ControlMarch 4, 2026
I enjoyed reading this article and the points that the author made about standardized work and how it is confused…

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