The United Flight 3411 Mess, Holding Individuals Accountable vs. Fixing the System… Mark Graban Apr 10, 2017 37 Blog I posted this on LinkedIn earlier today and am re-posting as a blog post to get your thoughts... and then, as I…
Without Kaizen, There Can Be No Accountability Mark Graban Feb 28, 2017 5 Blog During the class, there was a case study discussion about a hospital that was trying to solve the problem of nurses…
“Accountability” Shouldn’t Mean Blaming People for Things Out of… Mark Graban Feb 23, 2015 8 Audio "Accountability" is a word that's easy to throw around in an organization. It's often pretty meaningless (or not…
Lean, Deming, and “Accountability” Mark Graban Dec 5, 2013 11 Best Today, I'm spending the day with a health system and their quarterly management retreat, which includes about 200!-->…