The United Flight 3411 Mess, Holding Individuals Accountable vs. Fixing the System…
I posted this on LinkedIn earlier today and am re-posting as a blog post to get your thoughts... and then, as I…
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Accountability
Without Kaizen, There Can Be No Accountability
During the class, there was a case study discussion about a hospital that was trying to solve the problem of nurses…
“Accountability” Shouldn’t Mean Blaming People for Things Out of…
"Accountability" is a word that's easy to throw around in an organization. It's often pretty meaningless (or not…
Lean, Deming, and “Accountability”
Today, I'm spending the day with a health system and their quarterly management retreat, which includes about 200…