Tag: Accountability
The United Flight 3411 Mess, Holding Individuals Accountable vs. Fixing the...
I posted this on LinkedIn earlier today and am re-posting as a blog post to get your thoughts... and then, as I writing this, the news about the man being forcibly removed from a United Airlines flight went viral.
Without Kaizen, There Can Be No Accountability
During the class, there was a case study discussion about a hospital that was trying to solve the problem of nurses not always scanning patient bar codes and medications 100% of the time. In the discussion, I was disappointed that an attendee fell back on saying...
“Accountability” Shouldn’t Mean Blaming People for Things Out of Their Control
"Accountability" is a word that's easy to throw around in an organization. It's often pretty meaningless (or not well understood). What does it really...
Lean, Deming, and “Accountability”
Today, I'm spending the day with a health system and their quarterly management retreat, which includes about 200 managers from from the C-level on...
