Here’s a great clip from Thursday’s episode of The Office. One of the new employees shows how he enters customer complaints into the computer and THEN has to fill out green comment cards. He asks why he has to fill…
A Vivid Example of Gaming the Numbers on “The Office” NBC’s “The Office” is often a good source for clips that illustrate the opposite of Lean thinking. Last week’s episode continued the subplot where the new CEO assigned Andy, the…
On last Thursday’s episode of The Office, Dwight Schrute installed a software system that he called an “accountability booster,” aka the “doomsday device,” as it was referred to by the rest of the office staff. There had been a number…
Here is a funny parody from some students at Notre Dame:
