Here's a great clip from Thursday's episode of The Office. One of the new employees shows how he enters customer complaints into the computer and THEN has to fill out green comment cards. He asks why he has to fill out the cards if it's already in the computer… Andy, the office manager, told him to “chillax…” such a wasted opportunity for Kaizen!
What examples of waste do you have in your work? Does your manager let you take action to reduce the waste or improve the system?
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