Weekend Fun: Muda and a Lack of Kaizen on “The Office”
Here's a great clip from Thursday's episode of The Office. One of the new employees shows how he enters customer complaints into the computer and THEN has to fill out green comment cards. He asks why he has to fill out the cards if it's already in the computer… Andy, the office manager, told him to “chillax…” such a wasted opportunity for Kaizen!
What examples of waste do you have in your work? Does your manager let you take action to reduce the waste or improve the system?
Note: Comments have been turned off for the time being to try to shut down excessive spam/bot traffic to the site. If you'd like to add a comment, please share the post on LinkedIn or Twitter with your comments and thoughts.
Subscribe to get notified about posts via email daily or weekly.