Tag: Travel

Don’t Lie to Your Customer About Scores or Seats (or Anything)

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Back in 2014, I wrote a blog post about being annoyed by companies pressuring you to give good customer service scores in surveys: https://www.leanblog.org/2014/05/when-begging-for-customer-service-scores-hurts-customer-service/ I wondered,...

When “Required” Doesn’t Actually Mean Required When it Comes to Masks...

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tl;dr: Airlines, including American and Delta say that masks are "required" on board, but enforcement of this supposed requirement is spotty, at best. It...

Operational Excellence Mixtape: June 5, 2020

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Thanks as always to Ryan McCormick for this... Healthcare - Creating Value for Patients Electronic Health Records and Computerized Physician Order Entry were going to reduce...

Standard Work for Being as Safe as Possible When Staying at...

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Here is the second post in a series about how to be safe when traveling (if you have to now or when things start...

In the Relentless Pursuit of the Perfect Pint of Guinness

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I'm writing this on Tuesday morning in Dublin, Ireland, where I have been since Sunday morning. It's my first visit to the Emerald Aisle...

So Who Else Forgot to Pack Socks?

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Last week, I had the chance to teach and facilitate a Lean education session for a group of health system executives and physician leaders...

Could Lean Thinking Have Prevented the Recent Disney Tragedy?

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For many families, making a trip to Walt Disney World is the quintessential family vacation. My wife and I started planning our Disney trip...

The Need for Standardized Work When Ordering Whiskey

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Ah, whiskey. I like whiskey. I’m not afraid to say that. I’ve blogged about whiskey (or whisky) once before: Why Kaizen is an Important Differentiator for Japanese Whisky. I also have a personal Kaizen story that I need to write about...

These Two Things Are Designed Badly, But Nobody Gets Hurt…

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Last Thursday, I flew to Ohio after my 93-year-old grandfather was moved from the hospital to hospice. He passed away peacefully Saturday morning in...

Helpful Visuals for an International Flight, a Hospital, or a Dentist

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My wife and I are getting ready to leave tomorrow night for a two-week vacation, so it jogged my memory about this story I...

A Hotel, Time Quotas, Systemic Problems, and Employees Not Having the...

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I travel a lot and, thanks to my work, I'm pretty well attuned to the idea of not blaming individuals for systemic problems in...

A Warning Sign Means It’s Badly Designed

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If you have to add a warning or instruction label to something that should be obvious in its use, then the item is probably...