Tag: Travel
Don’t Lie to Your Customer About Scores or Seats (or Anything)
Back in 2014, I wrote a blog post about being annoyed by companies pressuring you to give good customer service scores in surveys:
https://www.leanblog.org/2014/05/when-begging-for-customer-service-scores-hurts-customer-service/
I wondered,...
When “Required” Doesn’t Actually Mean Required When it Comes to Masks...
tl;dr: Airlines, including American and Delta say that masks are "required" on board, but enforcement of this supposed requirement is spotty, at best. It...
Operational Excellence Mixtape: June 5, 2020
Thanks as always to Ryan McCormick for this...
Healthcare - Creating Value for Patients
Electronic Health Records and Computerized Physician Order Entry were going to reduce...
Standard Work for Being as Safe as Possible When Staying at...
Here is the second post in a series about how to be safe when traveling (if you have to now or when things start...
In the Relentless Pursuit of the Perfect Pint of Guinness
I'm writing this on Tuesday morning in Dublin, Ireland, where I have been since Sunday morning. It's my first visit to the Emerald Aisle...
So Who Else Forgot to Pack Socks?
Last week, I had the chance to teach and facilitate a Lean education session for a group of health system executives and physician leaders...
Could Lean Thinking Have Prevented the Recent Disney Tragedy?
For many families, making a trip to Walt Disney World is the quintessential family vacation. My wife and I started planning our Disney trip...
The Need for Standardized Work When Ordering Whiskey
Ah, whiskey. I like whiskey. I’m not afraid to say that. I’ve blogged about whiskey (or whisky) once before: Why Kaizen is an Important Differentiator for Japanese Whisky. I also have a personal Kaizen story that I need to write about...
These Two Things Are Designed Badly, But Nobody Gets Hurt…
Last Thursday, I flew to Ohio after my 93-year-old grandfather was moved from the hospital to hospice. He passed away peacefully Saturday morning in...
Helpful Visuals for an International Flight, a Hospital, or a Dentist
My wife and I are getting ready to leave tomorrow night for a two week vacation, so it jogged my memory about this story...
A Hotel, Time Quotas, Systemic Problems, and Employees Not Having the...
I travel a lot and, thanks to my work, I'm pretty well attuned to the idea of not blaming individuals for systemic problems in...
A Warning Sign Means It’s Badly Designed
If you have to add a warning or instruction label to something that should be obvious in its use, then the item is probably...
