Tag: Travel

Making the Most Of Customer Complaints - WSJ.com: Here's a good article from the WSJ about customer focus and quality improvement: "All too often, companies have...

Clients of mine always end up saying something like "Lean really gets into your head... it's hard to turn off" - or at least...

ABC News: Airport Security To Be Easier for Families? I am probably giving the Transportation Security Agency waaaaaay too much credit here, but this story...

Yahoo News StoryBy Mike R. Lopez:I saw this story about United Airlines charging customers to check a SECOND bag. Not the fifth or sixth...

If you're a results thinker, you should feel reassured that 2007 had zero U.S. air travel fatalities for the first time in a long...

DFW Airport | pegasusnews.comDFW International Airport will distribute more than $10,000 in "DFW Bucks" on December 20 and 21 to encourage families to check...

This past week, I stumbled through a systemic problem that might not ever be solved, namely the National Car Rental service at Terminal 3...

The Middle Seat - WSJ.comQuick story here, not so much about Lean but about customer service and general incompetence. The WSJ shares data...

TSA considers reservations for airport security - USATODAY.comI'm not normally a fan of the TSA, but this proposal actually seems somewhat reasonable and reminds...

I'm going to try to tie this into Lean, or so I think. I had the most mind-numbing experience at the Dallas-Fort Worth...

The Middle Seat - WSJ.com:Here's an example of the every day use of the word "lean" that, unfortunately, means just about the exact opposite...

Small Jets, More Trips Worsen Airport Delays - AOL Money & FinanceHere's a free version of an article that originally appeared in the WSJ...