The Queen Sets the Takt Time?
Clients of mine always end up saying something like "Lean really gets into your head... it's hard to turn off" - or…
Browsing Tag
Travel
PDCA at the TSA?
ABC News: Airport Security To Be Easier for Families?
I am probably giving the Transportation Security Agency…
United Adds $25 Fee for 2nd Bag
Yahoo News StoryBy Mike R. Lopez:I saw this story about United Airlines charging customers to check a SECOND bag.…
Air Travel — Results vs Process
If you're a results thinker, you should feel reassured that 2007 had zero U.S. air travel fatalities for the first…
Airport Heijunka
DFW Airport | pegasusnews.comDFW International Airport will distribute more than $10,000 in "DFW Bucks" on December…
When Systemic Problems Don’t Get Solved
This past week, I stumbled through a systemic problem that might not ever be solved, namely the National Car Rental…
It’s Not That We’re Worse…
The Middle Seat - WSJ.comQuick story here, not so much about Lean but about customer service and general…
Heijunka for Airport Security?
TSA considers reservations for airport security - USATODAY.comI'm not normally a fan of the TSA, but this proposal…
Bad Systems: TSA at DFW Terminal A
I'm going to try to tie this into Lean, or so I think. I had the most mind-numbing experience at the Dallas-Fort…
"lean" is not "Lean"
The Middle Seat - WSJ.com:Here's an example of the every day use of the word "lean" that, unfortunately, means just…
Smaller Airline Batches Hurt the System?
Small Jets, More Trips Worsen Airport Delays - AOL Money & FinanceHere's a free version of an article that…
Hotel Housekeeping Overprocessing, Waste, and Customer Annoyance
I'll try to lighten things back up a bit. I may have written about this before, but as a frequently traveling…
You Need Quantity AND Quality
Mishandling Has Spiked Since Liquid Ban Reduced Carry-Ons - washingtonpost.comWith the new security rules in…
OK, So It’s Not the "Lean Travel" Blog
I know not everybody travels, so y'all might not be concerned about attempts to see lean (or NON lean) practices in…
Some Poor Problem Solving
More travel adventures... I woke up this morning and got into the shower. I was surprised that the soap and…
Some Misguided Error Proofing?
Hilton hotels introduced a new standardized alarm clock that seems to be in all Hilton properties now (including…
Wrong Visual Controls and a Lack of Problem Solving
My travel adventures continued... lack of lean concepts abound. The only highlight in my travel was that former…
Rental Car Return Waste
I observed this at a mid-size city airport yesterday. I think it goes to show that lean concepts aren't common…