Tag: Travel

Sugar-coated messages are in bad taste.   In survey after survey, people ask for straight talk on all issues. They don't want artificially-sweetened words...

As I've been re-reading Dr. Deming's Out of the Crisis, stuff like this jumps out at me more and more. I saw similar signs...

Update (1/7/10): Turns out the TSA agent walked away from his post. I'd certainly hold someone accountable for that, since it was a conscious...

Housekeepers' Giant "Hope Quilt" Puts Hotel Job Injuries in Spotlight | Labor Notes Articles like this are incredibly frustrating to see. It makes me think...

Ah, what a day yesterday. You'd think getting from Boston to Philadelphia would be easy. I'm here, teaching my "Key Concepts of Lean in...

This sign and picture might be a bit rude, so I saved this for a Saturday. To me, a very powerful and often unknown principle...

In-flight food: Heaven or hell on a tray? - CNN.comThanks to Pierre-Yves for pointing this out... I don't understand how Lean even came up...

I had my Lean goggles on at the airport last week and took two pictures of some Lean concepts in action. First off is a...

Three airlines drop self-reporting safety program - USATODAY.comDropping this program has got to be one of those "process indicators" of airline safety. I can't...

Sorry, not trying to turn this into a travel blog, but I tried the mobile boarding pass again (my earlier post). There's some glitch in...

TSA: Why? The Reasons Behind TSA Security As much as I complain about the TSA, they do some things well. You might remember my blog...

Use only reliable, thoroughly tested technology that serves your people and processes. (Rule 8 of The Toyota Way) Being the geek that I am, I...