I’ll try to lighten things back up a bit. I may have written about this before, but as a frequently traveling consultant, the hotel room is my “gemba” many evenings, so it’s hard not to find waste. I actually gave…
Mishandling Has Spiked Since Liquid Ban Reduced Carry-Ons – washingtonpost.com With the new security rules in August, the number of checked bags increased suddenly (including my own, until I changed my process to include leaving a bag of toiletries at…
I know not everybody travels, so y’all might not be concerned about attempts to see lean (or NON lean) practices in the travel world. But, I travel almost weekly, so this is one “gemba” I see quite a bit. One…
More travel adventures… I woke up this morning and got into the shower. I was surprised that the soap and shampoo that I used Monday morning was gone (that’s waste, throwing out half used toiletries). I stepped out of the…
Hilton hotels introduced a new standardized alarm clock that seems to be in all Hilton properties now (including where I am in Midland TX right now). The clock has some nice features, such as pre-programmed music buttons, so if you…
My travel adventures continued… lack of lean concepts abound. The only highlight in my travel was that former Cowboy great and Heisman Trophy winner Roger Staubach was on my flight. We landed in the K gate area of OHare (American…
I observed this at a mid-size city airport yesterday. I think it goes to show that lean concepts aren’t common sense and it illustrates how something simple could dramatically improve a customer experience. At this airport, National car rental’s return…
I saw this while researching a vacation. This website has given the user the time saving option of “most popular cities” to avoid you having to type the city name. When asking people for data (customers, suppliers, employees), do you…
As I was walking past a housekeeping storage room at a hotel, I couldn’t help but notice that the storage locations were marked on the shelves (click on the photo for a larger view). As you can see in the…
Airbus denies report it has plans for standing room on jets – Apr. 25, 2006 Ugh, is Airbus really investigating the idea of almost 900 people on a single airplane? Why not let us lay down and stack us in…
This Is Broken – Hotel room warning I saw a large ad in the paper Friday that reminded me of this blog posting (link above). Be sure to click on the link to see a picture of what I’m talking…
I know the airport isn’t normally a bastion of lean, but the Albuquerque airport rental car shuttle bus stood out yeserday, in a bad way. There were three empty, idling buses with drivers queued up to take customers back to…
