My Flight Attendants Coffee Kaizen: A Lean Journey in the Skies
As a very frequent flyer on American Airlines, I've learned not to expect much from the company and its employees…
Browsing Tag
Travel
True Story: Funny Canadian Border Agent Asks About My Books
I'm back in Ontario again this week, giving three more short workshops about Healthcare Kaizen at three…
Lessons from a Crazy Taxi Ride: Improving Processes in Unpredictable Environments
When I was leaving the recent Shingo Prize conference, last week, I had what can only be described as a taxi ride…
Living in Your Customers’ Shoes – Airport Car Rentals & Lessons…
This might seem like a random topic, but what the heck, it's a Friday. I arrived in Orlando yesterday for the …
A Curious Lack of Error Proofing in the Air
About a week ago, I was flying and the passenger next to me knocked his water over right into my lap. Argh!
I…
Error Proofing the Hotel TV
Error proofing (aka "poka yoke" or mistake proofing) is such a powerful Lean method. Some people, unfortunately,…
Guest Post: Stamp Out Sugarcoating
Sugar-coated messages are in bad taste. In survey after survey, people ask for straight talk on all issues. They…
Arbitrary Targets at DFW – What About Your Organization?
As I've been re-reading Dr. Deming's Out of the Crisis, stuff like this jumps out at me more and more. I saw…
Of Course An Individual Got Blamed for this TSA Airport Security Breach
Update (1/7/10): Turns out the TSA agent walked away from his post. I'd certainly hold someone accountable for…
Hotels Give “Lean” a Bad Name??
Housekeepers' Giant "Hope Quilt" Puts Hotel Job Injuries in Spotlight | Labor Notes
Articles like this are…
Defects in Air Travel — At Least I Got There Safely
Ah, what a day yesterday. You'd think getting from Boston to Philadelphia would be easy. I'm here, teaching my "Key…
The Power of Explaining Why – A Funny Example
This sign and picture might be a bit rude, so I saved this for a Saturday.
To me, a very powerful and often…
Today’s Random Cheap Shot Against Lean
In-flight food: Heaven or hell on a tray? - CNN.comThanks to Pierre-Yves for pointing this out... I don't…
Lean Concepts at the Airport
I had my Lean goggles on at the airport last week and took two pictures of some Lean concepts in action.
First…
Moving Backward on Airline Safety?
Three airlines drop self-reporting safety program - USATODAY.comDropping this program has got to be one of those…
Follow Up on Mobile Boarding Passes
Sorry, not trying to turn this into a travel blog, but I tried the mobile boarding pass again (my earlier…
Is this “Like Lean?” TSA Explains the "Explaining Why"…
TSA: Why? The Reasons Behind TSA Security
As much as I complain about the TSA, they do some things well. You…
New Technology That Doesn’t Serve The Passenger?
Use only reliable, thoroughly tested technology that serves your people and processes. (Rule 8 of The Toyota Way)…