Mark Graban's leanblog.org - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Everyday Lean: Hotels.com

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I saw this while researching a vacation. This website has given the user the time saving option of “most popular cities” to avoid you having to type the city name. When asking people for data (customers, suppliers, employees), do you put thought into minimizing their time or effort?

I thought this was a nice example of “Everyday Lean” (although I'm not eligible for the contest).

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is an anthology titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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