Everyday Lean: Hotels.com

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I saw this while researching a vacation. This website has given the user the time saving option of “most popular cities” to avoid you having to type the city name. When asking people for data (customers, suppliers, employees), do you put thought into minimizing their time or effort?

I thought this was a nice example of “Everyday Lean” (although I'm not eligible for the contest).

Please check out my main blog page at www.leanblog.org

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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