Thanks to Pierre-Yves for pointing this out… I don't understand how Lean even came up in this article about bad airline food.
Austrian catering company DO & CO has transformed the food served onboard Austrian Airlines and Turkish Airlines flights. Skytrax reported a 35 percent increase in customer satisfaction for Turkish Airlines since DO & CO was hired in 2007.
“In the last 15-20 years, the industry has focused on lean production. But we believe [airline catering] is not the job of a car manufacturer,” says Attila Dogudan, CEO of DO & CO.
Well that statement just proves that Attila doesn't understand Lean or what Lean is all about. It's not a method for building cars. Lean is a management system and a method for improving quality and improving processes. It's transferable across industries including…. um, healthcare!
Maybe this lack of understanding is a reason why airline food is generally so bad? Or is he somehow blaming “Lean” as the cause of bad food?
[Seinfeld voice] Bad airplane food… what's the deal? [/Seinfeld voice]
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