A Prof Writes About “Proof that Operational Excellence Works in Healthcare!”

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screen-shot-2016-09-25-at-9-56-15-amI'm away on vacation through October 10th, but I've scheduled the posting of an article of interest most weekdays. Feel free to comment and share your thoughts on each and I hope you keep up your daily habit of reading the blog.

This article caught my eye recently:

Skeptics – We have Proof that Operational Excellence Work in Healthcare!

(via The Ohio State University)

From the early part of the article:

Recent research Peter Ward & I conducted with Dr. Susan Moffatt-Bruce and other collaborators at The Ohio State University Wexner Medical Center leaves little room for skepticism about the impact of op-ex deployment in healthcare. Our quasi-experimental investigation permitted us to compare care delivery performance before and after deployment, using a control group from the same setting to account for any variations in the system beyond our experiment. Results show that op-ex deployment reduced 30-day readmissions, decreased monthly operating costs, improved patient satisfaction and also improved the quality of work among caregivers. In short, it works.

What do you think?

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.

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