Tag: Aviation
The Good and the Bad of the United CEO’s Follow Up...
It's good that United's CEO has taken responsibility for system problems. It's great that they are changing some policies. But why does he say they don't have a culture problem if employees aren't empowered? That sounds like "culture" and a "problem" to me.
United Flight 3411: Accountability Theater vs. System Fixes
I posted this on LinkedIn earlier today and am re-posting as a blog post to get your thoughts... and then, as I writing this, the news about the man being forcibly removed from a United Airlines flight went viral.
The Need for Standardized Work When Ordering Whiskey
Ah, whiskey. I like whiskey. I’m not afraid to say that. I’ve blogged about whiskey (or whisky) once before: Why Kaizen is an Important Differentiator for Japanese Whisky. I also have a personal Kaizen story that I need to write about...
Aviation Lessons for Patient Safety with Steve Montague
Aviation lessons for patient safety anchor this conversation with Steve Montague, a retired Navy fighter pilot and commercial airline pilot who consults with hospitals...
When Warnings Aren’t Given or Heeded, People Die: Planes, Ice Cream...
In healthcare, it's a well-known problem that people often don't speak up to point out risks or to report near misses. It's an organizational...
Helpful Visuals for an International Flight, a Hospital, or a Dentist
My wife and I are getting ready to leave tomorrow night for a two-week vacation, so it jogged my memory about this story I...
Podcast #215 – John Ervin, Lean & Patient Safety in the...
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Today's guest is my friend John Ervin and we were able to sit down together here in San Antonio to record this episode. John has...
Throwback Thursday: GM Got Gamed & The Original Intent of Their...
Continuing the "Throwback Thursday" theme for the 10th anniversary of my blog, today's post looks back at and builds upon one of my favorites...
Podcast #195 – Steve Montague, Lean + TeamSTEPPS for Patient Safety
Joining me for episode #195 is my friend Steve Montague from LifeWings. Steve and I met initially through our shared interest in Lean and,...
Two Recent Wrong-Site Landings & Many Wrong-Side Surgeries
In healthcare patient safety circles, there's always a lot of discussion about lessons learned from aviation safety. Aviation has gotten much safer over the...
Cross-Training Isn’t Optional: The “They Won’t Let Me Help You” Moment...
Here is an article I posted yesterday to LinkedIn:
An Airline Worker's Lament: "They Won't Let Me Help You."
On LinkedIn, I'm writing for a more...
What I’m Reading 12/30/13: GM’s CEO, Human Error, Costing, and Really...
To close out the year 2013, I once again need to close some browser tabs that are full of things that I was maybe...
