Aviation

I was in Canada a few weeks back and two articles from the Globe and Mail newspaper caught my eye - stories from…

My dad was flying back from Seattle last week and he noticed this at the TSA "gemba" in the airport, as he reported…

People in healthcare know that miscommunications are a major cause of errors and patient harm. There was a strange…

It's my second post about the TV show Grey's Anatomy, the first being "McDreamy" Fights the Blame Game on "Grey's…

When I was leaving the recent Shingo Prize conference, last week, I had what can only be described as a taxi ride…

Lean is not a "command and control" leadership and management model. The old command-and-control dynamic leads to…

Today, I'm sharing a brilliant Slate.com interview : "Risky Business: James Bagian—NASA astronaut turned…

There's a series of airplane photos, of South Africa's Kalula Airlines, that have been going around the web,…

A few thoughts while waiting for a Sunday flight... at least it's a Sunday flight towards home. One reason…

I have as many bad customer service experiences as the next guy, both in healthcare and other businesses. As I've…

An editorial written by an American Airlines pilot in the Fort Worth Star-Telegram caught my attention ("Unintended…

About a week ago, I was flying and the passenger next to me knocked his water over right into my lap.  Argh! I…

I'm blogging notes and thoughts as I watch the Discovery Channel documentary by actor Dennis Quaid and others --  …

Mark's note: I am thrilled to be able to bring you this guest post from my friend and fellow lean healthcare…

In recent years, healthcare has been learning a lot of lessons from aviation -- including checklists and "Crew…

Update (1/7/10): Turns out the TSA agent walked away from his post. I'd certainly hold someone accountable for…