Tag: Aviation
Podcast #195 – Steve Montague, Lean + TeamSTEPPS for Patient Safety
Joining me for episode #195 is my friend Steve Montague from LifeWings. Steve and I met initially through our shared interest in Lean and,...
Two Recent Wrong-Site Landings & Many Wrong-Side Surgeries
In healthcare patient safety circles, there's always a lot of discussion about lessons learned from aviation safety. Aviation has gotten much safer over the...
LinkedIn Article: How Can We Increase Cross Training to Better Serve...
Here is an article I posted yesterday to LinkedIn:
An Airline Worker's Lament: "They Won't Let Me Help You."
On LinkedIn, I'm writing for a more...
What I’m Reading 12/30/13: GM’s CEO, Human Error, Costing, and Really...
To close out the year 2013, I once again need to close some browser tabs that are full of things that I was maybe...
LinkedIn Post: American Airlines Cannot or Will Not Serve Their Customers?
I wrote a post for the LinkedIn Influencers series:
American Airlines Should Own Their Situation, Not Just Blame the Weather
Looking at this problem (long phone...
Learning Not to Blame: “Jerk Bartender”
In the Lean methodology, building upon the teachings of Dr. W. Edwards Deming, we work hard to shift away from "naming, blaming, and shaming."...
Parallels and Learning Between Aircraft Engine MRO and Human Healthcare
My wife is a leader in a business (not GE) that does aircraft engine "MRO" work - maintenance, repair, and overhaul. I've been able...
What I’m Reading 8/29/13: Forcing Happiness, Saving $$ By Not Using...
As we move into the Labor Day weekend, I need to close some browser tabs that are full of things that I was maybe...
If Indian Restaurants Can Be Transparent, Why Not Hospitals?
I was happy to see that one of my local Indian restaurants not only has very good Yelp reviews... they also have a top...
Blame the Worker or the System – British Airways Engine Covers
I flew back safely from Finland on Saturday - or I should say British Airways and American Airlines flew me safety, including in the...
Iterating or Improving vs. Doing It Right the First Time
I've added to a new post to my LinkedIn Influencers series: "The Ability to Iterate is Not an Excuse to Do It Badly...
Follow Up: American Airlines Actually Error Proofed This!
You might recall my post from July 2012 ("I Wish American Airlines Would Error Proof This on Their Website") where I pointed out how easy...
