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What a Delusional CEO Drives

What your CEO drives says a lot – USATODAY.com: One thing I love about the Toyota Way is the humility and down-to-Earth nature of leaders, it’s such a contrast to the arrogance you so often see in other circles. USA…

Management’s Job is to be Proactive

Running a hospital: Our Joint Commission Report The headline is my modification of a Deming expression, that management’s job is prediction. Statistical process control was one way of predicting future outcomes of a process (if you have a statistically stable…

How You Treat People…

CEOs say how you treat a waiter can predict a lot about character I bet there is a corollary, I’ll propose it: “Blogger says how CEO’s treat hourly assembly personnel can predict a lot about lean success.” I agree with…