Running a hospital: Our Joint Commission Report The headline is my modification of a Deming expression, that management’s job is prediction. Statistical process control was one way of predicting future outcomes of a process (if you have a statistically stable…
Here is Episode #18 of the LeanBlog Podcast. My guest today is Eric Christiansen, the President of a translation services company, OmniLingua (more can be found here on their philosophy as a company, being a self-described “Deming Company.”) I was…
CEOs say how you treat a waiter can predict a lot about character I bet there is a corollary, I’ll propose it: “Blogger says how CEO’s treat hourly assembly personnel can predict a lot about lean success.” I agree with…
