All Posts on Lean Blog

Our next KaiNexus webinar that I'm hosting is going to be presented by an old friend, Roger Chen. I'm not calling Roger old, I'm just saying I've known him for about a decade after we were introduced by our mutual friend, Dan Markovitz.…
Read More...

My guest for Episode #338 is Mr. Grey Dube, the Chief Executive Officer at Leratong Hospital. He has over 40 years' experience in the public service, including time as CEO at the hospital since 2005. Leratong Hospital is an 855 bedded…
Read More...

I was first introduced to the ExperienceChange simulations about ten years ago when I already had more than ten years of experience trying to facilitate change in manufacturing companies and healthcare organizations. Playing the…
Read More...

via GIPHY
Read More...

After the paperback launch of my book Measures of Success: React Less, Lead Better, Improve More, many of you have asked, "What are you writing next?" No really, some of you have asked this. I've given this a lot of thought and I'd like…
Read More...

Healthcare - Creating Value for Patients The design of payment and reimbursement systems in healthcare is a key driver of value.  In Canada, it is not uncommon for primary care physicians to institute a "one issue per visit"…
Read More...

When I started my career in the auto industry, I learned that a "not defect" is a product that doesn't meet specifications in some way. An "escape" is a defect that reaches the customer. Through inspection and other quality tests, you…
Read More...

Two years ago, I wrote an article for the Deming Institute about Dr. W. Edwards Deming's notes from his 1987 hospitalization. https://www.leanblog.org/2017/02/tbt-reflections-dr-demings-notes-1987-hospital-stay/ As I wrote then: …
Read More...

When we started the new year, many of us make a weight loss resolution (see my article on resolutions via "The Lean Post"). As I've learned from my work in the business world, measuring something doesn't mean it will improve. But, a…
Read More...

Here is my latest article for "The Lean Post" and the Lean Enterprise Institute: But TPS Doesn't Apply to Us...." We hear that a lot. "But patient aren't cars." Well, true. "But we build planes, those are more…
Read More...

It's my second straight podcast with a healthcare CEO. This time, joining me for Episode #337 is Vance Jackson, FACHE, FACMPE, the President & CEO of Davis Health System, based in Elkins, West Virginia. Vance and I talk about…
Read More...

My finger is still bothering me a bit after surgery and I'm on the road doing workshops, so I'm trying to minimize typing... but "Key Tweets" only requires copy and paste... so here we go: Here's the latest installment of "Key…
Read More...

Healthcare - Creating Value for Patients The new venture between Amazon, Berkshire Hathaway, and JPMorgan Chase to fix healthcare is called "Haven" according to a new press release.  I will be following with interest. This…
Read More...

My guest for Episode #336 is Gladys Bogoshi, the Chief Executive Officer at Charlotte Maxeke Johannesburg Academic Hospital, one of the ten central hospitals in South Africa and the main teaching platform of the University of the…
Read More...

OK, sorry to do one more blog post about my book... but it's a very exciting day in that the paperback version of Measures of Success: React Less, Lead Better, Improve More is now available for purchase through Amazon.com! …
Read More...

My typing is a bit hampered after my finger surgery still. At least my surgery was safe and my outcomes seem to be good. Not everybody is so lucky. This week is the annual Patient Safety Awareness Week. In this post, I'll try to help…
Read More...

My blogging and other typing might be limited a bit since I had a minor outpatient procedure to remove a ganglion cyst (or something similar) from a knuckle on my right hand pinky finger -- or what I call my "return key finger" since I'm a…
Read More...

Here's the latest installment of "Key Tweets," a (usually) bi-monthly post that presents some of my tweets (or retweets), including pictures and other interesting stuff. I sometimes also re-share items that I've posted on LinkedIn. …
Read More...