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The image is an excerpt from an article titled "Making Health Care Better" by David Leonhardt, published on November 3, 2009. The excerpt includes a photograph of a medical professional wheeling a patient into the cardiac lab at Intermountain Medical Center. The caption below the image reads: RESULTS A patient is wheeled into the cardiac lab at Intermountain Medical Center. The death rate for coronary-bypass surgery at Intermountain was cut to 1.5 percent, well below the national average. Photo credit: Béatrice de Géa for The New York Times

NY Times on Standardization, Deming, and Lean Principles in Healthcare

Mark Graban - November 9, 2009

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Why it Took 15 Years for Common Sense to be Accepted – Medical...

Mark Graban - November 10, 2009

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Preventive Care = Lower Cost or Better Value?

Mark Graban - November 10, 2009

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Guest Post: Is TPS the “Best” System?

David Meier - November 11, 2009

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Starbucks CEO says Lean drives margin and satisfaction

Mark Graban - November 12, 2009

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All Blog Posts

All posts from Mark Graban's LeanBlog.org, including podcasts, announcements, articles, and more.

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Video Interview with the Lean Dentist

Mark Graban - November 13, 2009 1

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Yet Again – A Patient Harmed as Hospital Lab Mixes Up...

Mark Graban - November 18, 2009 11

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My Interview for ThomasNet Online

Mark Graban - November 19, 2009 0

A man in a suit and tie stands at a podium, speaking at a conference. The backdrop includes a large screen displaying his image, with "McKesson Canada" and "HealthAchieve" logos visible. An audience is seated in front of the stage. lean blog

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Some "Like Lean" Thoughts from CNN's Dr. Sanjay Gupta

Mark Graban - November 20, 2009 3

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The NY Times on How The U.S. Needs to Manufacture Again

Mark Graban - November 21, 2009 1

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Misguided Efficiency on The Office

Mark Graban - November 22, 2009 3

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Disruptive Behavior in Hospitals: Why Fear Undermines Quality, Safety, and Lean...

Mark Graban - November 23, 2009 2

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The Latest on Reducing Preventable Infections – Boston, Appleton, and DC

Mark Graban - November 24, 2009 0

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Lean Healthcare in Jacksonville

Mark Graban - November 24, 2009 0

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Upcoming Lean Healthcare Discussion in R.I. Dec 1

Mark Graban - November 25, 2009 0

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How to Show Gratitute in Your Organization

Mark Graban - November 26, 2009 0

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Breast Cancer Awareness Video

Mark Graban - November 28, 2009 0

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Jack Benedict on Before “Just Culture,” There Was NUMMI: Learning Instead of BlamingFebruary 25, 2026
While reading this blog post I found it very interesting how NUMMI is explained. The author discusses that NUMMI results…
Zachary Capen on Daily Healthcare Kaizen: Real Examples of Small Improvements That Make a DifferenceFebruary 23, 2026
This post highlights how important daily kaizen practices are in making small improvement so that you don't have to make…
William Brew on Ray Zinn on Learning from Mistakes — and Why “Fail Fast, Fail Often” Misses the PointFebruary 10, 2026
I love how this post talks about why "fail fast, fail often" can be misleading. The blog states that the…
Mark Graban on When 5S Goes Wrong: A Funny but Painful Lesson in Bad Lean Office PracticesFebruary 9, 2026
Thanks for sharing that example, Zachary. A checklist should indeed be a helpful tool, not a burden.
Zachary Capen on When 5S Goes Wrong: A Funny but Painful Lesson in Bad Lean Office PracticesFebruary 9, 2026
This post and the video are funny yet relatable in the ive seen similar things happen kind of way. What…

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