Podcast #341 – Dr. Rob Hackett (@patientsafe3) on #TheatreCapChallenge…
My guest for Episode #341 of the podcast is Dr. Rob Hackett, an anaesthesiologist in Sydney, Australia. Rob has…
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Who is Taking “Responsibilty” for the Mistake with the Australian 50…
Be honest, would you have seen the intentional typo in the post title if I hadn't put it on quotation marks? It's…
Dr. Gary Kaplan and Virginia Mason Medical Center’s “War on…
A few of you sent me this article from Modern Healthcare (thanks!):
Virginia Mason Health CEO Dr. Gary…
A Few “Thumbs Up” Reviews for “Measures of Success”…
I've dropped the Kindle price of my book Measures of Success: React Less, Lead Better, Improve More to $2.99 as a…
Family Guy Skewers Marie Kondo (and 5S and Lean too?)
I haven't read it, but Marie Kondo's book The Life-Changing Magic of Tidying Up: The Japanese Art of Decluttering…
I was a Guest on the new Healthcare Qualitycast
I've met Jarvis Gray a few times at the Healthcare Systems Process Improvement conference (I still call it the…
Webinar Preview: A Structured Approach to Problem-Solving
Please join us on May 16, as KaiNexus and I host a webinar presented by a leader from one of our customers -- Chad…
Our Condo Maintenance Guy Gets the Point of 5S and Maximizing his Productivity
I got onto the elevator in the lobby of our condo building one day last week. Our building's maintenance guy was…
The One Where I go off the Rails a bit Over Copycat Lean Six Sigma Books
Normally, my only beef with "Lean Six Sigma" books is when they state the falsehood of "Lean is for speed, and you…
I Can’t Believe You Can’t “Undo” This Thing in Microsoft…
Lean focuses on making it easy for people to do the right thing. We also work hard to "error proof" processes and…
A Hospital CEO Who Wants Other CEOs to “Give a Damn” About Their…
Here's an interesting column from Becker's Hospital Review, written by Michael Dowling, President and CEO,…
On Boeing, GM, and Hospitals… and Epic Battles Between Reality and…
Yesterday's blog post was about a situation (with my podcast hosting service) that triggered memories of my time…
On Podcast Server Downtime, Scars from General Motors, and Taking Ownership of My…
Ever since I started podcasting in 2006, I've been using a company called "Hipcast" to be the "hosting" company…
Remembering Louise Batz’s Tragic Death From Medical Error 10 Years Later
Mark's note: This post is reprinted from an email from Laura Batz Townsend, the CEO of the Louise H. Batz Patient…
The Debut of the “Lean Whiskey” Podcast
I've owned the domain names LeanWhiskey.com and LeanWhisky.com for two years or so. That's not because I was going…
Journalists — Please Stop Using “Assembly Line” as a Lazy…
Back in 2006, I wrote my first blog post about the unfortunate use of "assembly line" to mean "bad quality." The…
A Toyota Leader on Misunderstandings About the Toyota Production System
Thanks to Pablo Alvarez Flores, who posted this video on LinkedIn with an invitation for me to share my comments…
Podcast #340 – @JoyFurnival, Lean in NHS England
Joining me for Episode #340 of the podcast is Dr. Joy Furnival CEng MIET, an experienced senior NHS manager,…