Tag: Blame

During the class, there was a case study discussion about a hospital that was trying to solve the problem of nurses not always scanning patient bar codes and medications 100% of the time. In the discussion, I was disappointed that an attendee fell back on saying...

Alternative headline: “Poorly Designed Card Trips Up Beatty and Dunaway at The Oscars.” Or “A Bad Process Beats Warren Beatty Every Time.” What are the Lean lessons from this mistake?

A number of you emailed me about this report in the Detroit News. I grew up in Detroit and my first job was as...

I recently learned that a company called Anderson Continuing Education offers continuing education (CE) credits for nurses related to my book Lean Hospitals. See their page...

The past two weeks have been very busy, to say the least. Thanks to the guest bloggers who contributed posts to help reduce my...

After living in San Antonio for almost four years, my wife and I will finally be settled into the DFW area by the end...

When we see a simple error, even in something as silly as sports memorabilia, we would ask "why?" or "how?" instead of "who?" Blaming individuals doesn't help...

There’s no magic about the number five. I’ve seen some people write that five is somehow a “magic number.” No, that’s not really the case. Ask why more than once, probably more than twice…

It's tempting to visit a place like ThedaCare and then mandate "everybody must have huddle boards." Then, a bunch of huddle boards get purchased and installed... and maybe not used. It's another thing for executives to realize that they have to change the way they manage. There's a great quote that ThedaCare folks readily share, including Kim Barnas in her book Beyond Heroes:

My wife and I were in Boston over the weekend, as it was her fifth reunion from her MIT master's program. I'm also an...

Here's my latest post for LinkedIn through their "Influencers" series. It might be old hat to readers of this blog, but I hope what...

Back in 2007, I had my first opportunity to travel to England, a country I really love visiting. I had the chance to attend...