Tag: Blame

Look at the System, Not the Individuals I've been wanting to blog about the "VA Scandal," but have avoided it because it is somewhat politicized (as...

I'm not sure why "error" was put in quotes since this seems like an actual error, not a quote-unquote error: Staff 'error' blamed for chlorine...

Following up my post about not blaming a bartender, here's another look at learning to cast aside our old habit of blaming individuals... this...

I saw this video last night on Paul Levy's blog and it's important enough that I want to share it here with a few...

It's easy for an organization to say they are "doing Lean" or they have "started a Lean transformation." They might hire a consultant or...

Yesterday, Jim Benson and I were facilitating a "Lean for Knowledge Work" class at Geekdom in San Antonio and had a great time with...

When I recently did a Healthcare Kaizen workshop near Detroit, I invited an old friend of mine to attend as a guest. Marisa Smith, an...

When I started blogging here in 2005, I was still about six months away from my transition from "lean manufacturing" to "lean healthcare." It...

In the Lean methodology, building upon the teachings of Dr. W. Edwards Deming, we work hard to shift away from "naming, blaming, and shaming."...

Thankfully, it was nothing harmful or that dangerous... but I committed a medical mistake on myself last Saturday. I tweaked my lower back last Wednesday...

Thanks to the organizing sponsor Protegra and other sponsors, including my friends at LeanKit, for having me give a keynote talk about the Software...

Near home in San Antonio, I had a chance to volunteer last Friday, speaking for an hour to a group of high school juniors...