KaiNexus is a platform designed to support continuous improvement—but tools alone never create culture. This archive brings together blog posts, reflections, and webinar conversations exploring how KaiNexus is used to reinforce leadership behaviors, psychological safety, daily improvement, and learning across healthcare, manufacturing, and knowledge work.
I share these reflections both as a practitioner and as a Senior Advisor to KaiNexus, focusing on what helps organizations build better systems—not solely on software features.
There’s a great piece, currently available for free on the HBR website, about continuous improvement: The Culture to Cultivate The author, George Halvorson, is the recently retired CEO of Kaiser Permanente and it’s really helpful that he is writing about…
It’s been interesting to follow the rise and fall of former Apple retailing executive Ron Johnson during his less-than-two-year stint as CEO at long-struggling retailer JC Penney. Johnson was often cited as the genius behind the generally outstanding Apple stores,…
There’s been a lot happening since my last update on the blog about KaiNexus, the technology company that “makes improvement easier,” where I am “chief improvement officer.” Our initial market has been healthcare, given that our co-founder and CEO Greg…
I’m going to be giving two free webinars in March that you might be interested in signing up for: Gemba Academy – 8 Wastes in Healthcare On March 12, I’m doing a brand new webinar titled “Stories about the Eight…
I saw an interesting article in The Telegraph: “Revealed: al-Qaeda’s 22 tips for dodging drones.” Apparently, the Al Qaeda terror network is responding to the U.S. drone attacks by developing and sharing ideas, tips, and methods for avoiding attack with…
In his kickoff to the Lean Startup Conference, Eric Ries promised that there was so much content and so many speakers crammed into the day that we would all have a headache at some point. Yes, that came true for…
Here is video #8 in our series of short, simple Kaizen education videos from KaiNexus, a software startup where I am on the management team (see the whole series here). We’re also making the videos available on our YouTube Channel and our education videos playlist.…
Although I blog most often about Lean healthcare, I know a good number of my blog readers are from the “Lean Startup” world who like reading about general Lean leadership concepts. I hope to meet many of you at Eric…
Updated 11/8 to include a link to the recording and changing the post to past tense. Gregory Jacobson, MD, co-founder and CEO of KaiNexus (disclosure: I’m on the management team) gave a free webinar next Tuesday, November 6 at 3…
Here is the seventh in our series of short, simple Kaizen education videos from KaiNexus, a software startup where I am on the management team. We are embedding these videos into our web-based (and iOS) software, to provide short tips and hints…
The team at KaiNexus (where I am the “chief improvement officer”) is always improving. I want to share a few of these improvements, as our CEO/co-founder Greg Jacobson, MD and I are presenting today at the annual conference of the…
Here is the sixth in our series of short, simple Kaizen education videos from KaiNexus, a software startup where I am on the management team. We are embedding these videos into our web-based (and iOS) software, to provide short tips and hints…
