KaiNexus is a platform designed to support continuous improvement—but tools alone never create culture. This archive brings together blog posts, reflections, and webinar conversations exploring how KaiNexus is used to reinforce leadership behaviors, psychological safety, daily improvement, and learning across healthcare, manufacturing, and knowledge work.
I share these reflections both as a practitioner and as a Senior Advisor to KaiNexus, focusing on what helps organizations build better systems—not solely on software features.
Here is the fifth in our series of short, simple Kaizen education videos from KaiNexus, a software startup where I am on the management team. We are embedding these videos into our web-based software, to provide short tips and hints for…
“Kaizen” is a Japanese word that means “change for the better” in the context of ongoing “continuous improvement.” The so-called “kaizen event,” a weeklong focused improvement effort is one type of kaizen, but it’s not the only type. A powerful…
I love employee ideas and continuous improvement, but I really dislike suggestion boxes. As I’ve said, they are well intended, but the whole suggestion box process is usually pretty ineffective. I see more and more articles about the failures of…
Listen: Episode #134 is a different topic than usual. Instead of strictly talking Lean, today’s discussion is about broader issues of healthcare quality and the United States military. Joining me are Daniel Sullivan, President and General Manager of the The…
I saw this article the other day on BusinessInsider.com: “10 Predictions For How The Workplace Will Change In 2012.” Two of the predictions caught my eye: 3. “It’s about the people stupid.” 4. The suggestion box will be reborn. Other…
Here is the fourth short, simple Kaizen education video from KaiNexus, a software startup where I am the Chief Improvement Officer.
Regular readers know that I have been working for a software startup, KaiNexus, as we announced in June, in addition to my writing, consulting and speaking work. It’s been a busy and exciting year! Our co-founder and CEO, Greg Jacobson…
Here is the third short, simple Kaizen education video from KaiNexus. We are embedding these videos into our web-based software, to provide short tips and hints for our healthcare users. We’re also making the videos available on our YouTube Channel and our education videos playlist. Subscribe…
Here is the second short, simple Kaizen education video from KaiNexus. You can view the first video here and the entire series. We are embedding these videos into our web-based software, to provide short tips and hints for our users. We’re also making…
It’s always great to see stories in the major media outlets about engaging front-line staff in improvement ideas. Recently, we had a piece in USA Today that I blogged about and now we have one in the Wall St. Journal…
Update: I edited the post title to add “Or Does He?” See the CEO’s comment below, suggesting that the TV report gave the wrong impression and that he wasn’t really “undercover” in a sneaky way like the CBS TV show.…
We’ve created and released our first in our series of short, simple Kaizen education videos from KaiNexus, a startup where I am the Chief Improvement Officer. We are embedding these videos into our web-based software platform to provide short tips and hints…
