I was recently at a conference and the microphone struck me… it looks an awful lot like our KaiNexus logo (or I see our logo too much and my eyes are playing tricks on me).
I mentioned this to our co-founder and CEO, Greg Jacobson (listen to our podcast), and said, without pause:
“That's because KaiNexus gives people a voice” in the workplace. Brilliantly said!
Generally speaking, healthcare organizations don't listen enough to their front-line staff. Effective Kaizen or suggestion systems… or even well-run Magnet unit-based councils can get people involved in improvement in ways we haven't seen enough of.
Every patient deserves the best care and every employee deserves a great workplace, where they have a voice – they are listened to and are allowed to participate in improvement. Or, managers act as “servant leaders” to help them when staff can't do it alone…
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Mark Graban
Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.