I grew up just outside of Detroit, so I’m always pulling for the city to turn things around. The newly-elected mayor, Mike Duggan, is the former CEO of Detroit Medical Center. Back in 2009, I blogged about a radio commercial…
It’s great to see CEOs blogging and sharing transparently on the web, sharing their views, stories, and opinions. Paul Levy was a real innovator in this regard (and still blogs about “Not Running a Hospital“). You can find a few…
A hat tip goes to my friend and fellow author Naida Grunden for sending me this picture. I have seen similar signs in many waiting rooms as both a patient and a consultant. Sometimes the sign says to talk to…
I’ve recently been reading an enjoyable book by Peter Sims, Little Bets: How Breakthrough Ideas Emerge from Small Discoveries. The practice of Kaizen, of course, brings lots of small improvements. But, it’s often surprising how breakthrough ideas with a really…
Listen It’s great to have Dr. John Toussaint back for episode #184 of the podcast (see links to previous episodes below). He is, of course, CEO of the ThedaCare Center for Healthcare Value and the author of two Shingo Award-winning…
Listen: Joining me for episode #180 of the Lean Blog Podcast is Dan Florizone, who served from 2008 until last month as Deputy Minister of Health in the Canadian province of Saskatchewan. Dan has just recently transitioned into his new…
Joe Swartz and I are building upon our well-received (and Shingo Research Award winning) book Healthcare Kaizen with a new special edition aimed at busy senior leaders. The book is available for pre-order now at Amazon.com: The Executive Guide to…
There’s a great piece, currently available for free on the HBR website, about continuous improvement: The Culture to Cultivate The author, George Halvorson, is the recently retired CEO of Kaiser Permanente and it’s really helpful that he is writing about…
Listen Joining me for Podcast #178 is Drew Greenblatt, President and Owner of Marlin Steel Wire Products, a manufacturing company based in Baltimore. I was really impressed with Drew’s keynote talk at the recent AME Southwest Region conference here in…
Below is a very nice video that was produced by Franciscan St. Francis Health System, the organization where my Healthcare Kaizen co-author Joe Swartz is the Director of Business Transformation. The video was made for use related to our book’s…
Dr. Delos (“Toby”) Cosgrove, President and CEO of the famed Cleveland Clinic, wrote an article on LinkedIn recently: “Patient Experience: Time for Hospitals to Look Under the Bed.” Cosgrove described his process of going to visit patients after heart surgery…
Listen My guest for podcast #173 is Alan Gleghorn, CEO of Christie Clinic in central Illinois. Alan is one of the keynote presenters at the upcoming Lean Healthcare Transformation Summit, to be held June 5-6, 2013 in Orlando. Alan has…