Below is a very nice video that was produced by Franciscan St. Francis Health System, the organization where my Healthcare Kaizen co-author Joe Swartz is the Director of Business Transformation.
The video was made for use related to our book's recognition with the Shingo Professional Publication and Research Award that we recently received.
You'll see Joe, clinicians, and leaders at many levels, including their CEO and COO, talk about what Kaizen has meant to their staff, organization, and patients.
You can also view the video on YouTube.
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Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation: