“Approximately 8 to 10% of the individuals who walk through our doors are being hurt by us,” says David Musyj, CEO of Windsor Regional Hospital. That’s one of the first things you hear in this CBC program “Rate My Hospital,”…
Like yesterday’s “live blog” post about the Autoliv talk, I also wrote this post as Art Byrne talked, but held it for publication today. He is author of the book The Lean Turnaround: How Business Leaders Use Lean Principles to…
Joining me for episode #172 is Jerry Bussell, previously a guest on episode #137. Today, we’re talking about his recent book, Anatomy of a Lean Leader. I just saw Jerry talk about the book yesterday at the AME spring conference…
It’s been interesting to follow the rise and fall of former Apple retailing executive Ron Johnson during his less-than-two-year stint as CEO at long-struggling retailer JC Penney. Johnson was often cited as the genius behind the generally outstanding Apple stores,…
I always get annoyed when people spread the false dichotomy of “Lean is about efficiency and Six Sigma is for quality.” Replace the word “efficiency” with “speed” or “flow” and it’s still wrong. Here is an example of this falsehood…
I’ve been going back through my notes and pictures from my first trip to Japan in November… my goal is to blog about something or share a picture on a weekly basis. Read more about my guides, Kaizen Institute. We visited…
Listen: My guest for episode #164 of the Lean Blog Interviews Podcast is Rachelle Schultz, CEO of Winona Health (based in Winona, Minnesota). Rachelle was a part of the CEO panel that I moderated at last year’s Lean Healthcare Transformation…
Here is a commentary that was written by Gary S. Kaplan, MD, the CEO of Virginia Mason Medical Center: “The Lean Approach to Health Care: Safety, Quality, and Cost.” More than a decade ago, Kaplan and the team at VMMC…
A hospital CEO who turned around a near-bankrupt organization over two decades credits one thing above all else: the steady accumulation of small improvements. Not a grand strategy. Not a consultancy-led transformation. Just the ongoing discipline of kaizen — and…
As I started writing about yesterday in Part 1, I recently viewed a lost video of Steve Jobs being interviewed in 1995. See this CBS News story about the video or you can rent the video via (what else) Apple…
Recently, I stumbled across something that’s been out for about a year, a lost video of Steve Jobs being interviewed in 1995. See this CBS News story about the video or you can rent the video via (what else) Apple…
A few years ago, there was a lot of buzz about how a board should evaluate a potential job candidate by seeing how they treat waiters and other “lowly” employees in a restaurant (see “CEOs say how you treat a…