Tag: CEO

If Your Wait Has Been More Than 30 Minutes, Do What?

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A hat tip goes to my friend and fellow author Naida Grunden for sending me this picture. I have seen similar signs in many...

What I’m Reading: “Little Bets”

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I've recently been reading an enjoyable book by Peter Sims, Little Bets: How Breakthrough Ideas Emerge from Small Discoveries. The practice of Kaizen, of course,...

Podcast #184 – John Toussaint, MD on CEO Challenges & Enduring...

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Listen It's great to have Dr. John Toussaint back for episode #184 of the podcast (see links to previous episodes below). He is, of course,...

Dan Florizone, Lean in Saskatchewan Government, Health and Education Sectors

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Listen: Joining me for episode #180 of the Lean Blog Podcast is Dan Florizone, who served from 2008 until last month as Deputy Minister of...

“The Executive Guide to Healthcare Kaizen” Coming Soon – Preview a...

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Joe Swartz and I are building upon our well-received (and Shingo Research Award winning) book  Healthcare Kaizen  with a new special edition aimed at...

Kaiser Permanente CEO George Halvorson on Continuous Improvement

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There's a great piece, currently available for free on the HBR website, about continuous improvement: The Culture to Cultivate The author, George Halvorson, is the recently...

Podcast #178 – Drew Greenblatt, President of Marlin Wire on Lean...

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Listen Joining me for Podcast #178 is Drew Greenblatt, President and Owner of Marlin Steel Wire Products, a manufacturing company based in Baltimore. I was...

Video about “Healthcare Kaizen” at Franciscan St. Francis Health System

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Below is a very nice video that was produced by Franciscan St. Francis Health System, the organization where my  Healthcare Kaizen co-author Joe Swartz...

Have Staff Really Lost Sight of the Patient Experience?

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Dr. Delos ("Toby") Cosgrove, President and CEO of the famed Cleveland Clinic, wrote an article on LinkedIn recently: "Patient Experience: Time for Hospitals to...

Podcast #173 – Alan Gleghorn, CEO of Christie Clinic on Lean,...

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Listen My guest for podcast #173 is Alan Gleghorn, CEO of Christie Clinic in central Illinois. Alan is one of the keynote presenters at the...

A Lean Guy Watches CBC’s “Rate My Hospital”

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"Approximately 8 to 10% of the individuals who walk through our doors are being hurt by us," says David  Musyj, CEO of Windsor Regional...

AME Spring Conference: Art Byrne

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Like yesterday's "live blog" post about the Autoliv talk, I also wrote this post as Art Byrne talked, but held it for publication today....