Tag: CEO
If Your Wait Has Been More Than 30 Minutes, Do What?
A hat tip goes to my friend and fellow author Naida Grunden for sending me this picture. I have seen similar signs in many...
What I’m Reading: “Little Bets”
I've recently been reading an enjoyable book by Peter Sims, Little Bets: How Breakthrough Ideas Emerge from Small Discoveries.
The practice of Kaizen, of course,...
Podcast #184 – John Toussaint, MD on CEO Challenges & Enduring...
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It's great to have Dr. John Toussaint back for episode #184 of the podcast (see links to previous episodes below). He is, of course,...
Dan Florizone, Lean in Saskatchewan Government, Health and Education Sectors
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Joining me for episode #180 of the Lean Blog Podcast is Dan Florizone, who served from 2008 until last month as Deputy Minister of...
“The Executive Guide to Healthcare Kaizen” Coming Soon – Preview a...
Joe Swartz and I are building upon our well-received (and Shingo Research Award winning) book Healthcare Kaizen with a new special edition aimed at...
Kaiser Permanente CEO George Halvorson on Continuous Improvement
There's a great piece, currently available for free on the HBR website, about continuous improvement:
The Culture to Cultivate
The author, George Halvorson, is the recently...
Podcast #178 – Drew Greenblatt, President of Marlin Wire on Lean...
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Joining me for Podcast #178 is Drew Greenblatt, President and Owner of Marlin Steel Wire Products, a manufacturing company based in Baltimore. I was...
Video about “Healthcare Kaizen” at Franciscan St. Francis Health System
Below is a very nice video that was produced by Franciscan St. Francis Health System, the organization where my Healthcare Kaizen co-author Joe Swartz...
Have Staff Really Lost Sight of the Patient Experience?
Dr. Delos ("Toby") Cosgrove, President and CEO of the famed Cleveland Clinic, wrote an article on LinkedIn recently: "Patient Experience: Time for Hospitals to...
Podcast #173 – Alan Gleghorn, CEO of Christie Clinic on Lean,...
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My guest for podcast #173 is Alan Gleghorn, CEO of Christie Clinic in central Illinois. Alan is one of the keynote presenters at the...
A Lean Guy Watches CBC’s “Rate My Hospital”
"Approximately 8 to 10% of the individuals who walk through our doors are being hurt by us," says David Musyj, CEO of Windsor Regional...
AME Spring Conference: Art Byrne
Like yesterday's "live blog" post about the Autoliv talk, I also wrote this post as Art Byrne talked, but held it for publication today....