I was happy to see this article in FORTUNE’s recent issue: “Brad Smith, Intuit CEO: How To Be A Great Leader: Get Out Of The Way.” Smith (@IntuitBrad) talks about the Lean Startup concept often called “getting out of the…
I saw this piece by Bob Herman at Becker’s Hospital Review and ended up writing a blog post here instead of writing a long comment there. The piece is: 10 Ideas That Hospital and Health System CEOs Need to Ditch…
In November 2012, I had the opportunity to visit Japan for the first time as part of a Lean healthcare study mission. It was fascinating to compare notes with colleagues from the U.S., Belgium, and Holland as we visited factories,…
TL;DR: UMass Memorial Health is working to become a world-class Kaizen organization by engaging all frontline employees in continuous improvement, not just managers or specialists. Inspired by Toyota practices, leaders encourage many small, low-cost ideas–such as a simple Velcro fix…
I’m not sure why “error” was put in quotes since this seems like an actual error, not a quote-unquote error: Staff ‘error’ blamed for chlorine leak at Louth’s Kenwick Park Hotel which led to five being taken to hospital When…
This article caught my eye over at Becker’s Hospital Review: “The Hospital CEO Dilemma: Abandon Ship or Change Leadership Style,” written by Shirley Engelmeier, Founder and CEO of InclusionINC. She has a great list of leadership characteristics for modern hospital CEOs…
As a former GM employee and a GM customer, I’m really fascinated by the reaction of the public, the media, and Congress to the recalls and scandal over ignition switch problems in some GM small cars from recent years. The…
I wrote an article for LinkedIn yesterday about the recent GM ignition problem controversy and recall. I commented mainly on the video put out by new CEO Mary Barra (which I encourage you to watch). As a former GM employee,…
Joining me for podcast #192 is John Torinus, author of the excellent book, The Company That Solved Health Care: How Serigraph Dramatically Reduced Skyrocketing Costs While Providing Better Care, and How Every Company Can Do the Same. John is the…
I recently stumbled across a very interesting and well-produced mixed-media presentation that starts with the sounds of snow crackling under a pair a boots… a video clip that illustrates Delvecchio Finley, the CEO of Harbor-UCLA Medical Center, making a snowy trip…
The Philadelphia Eagles are playing in an NFL playoff matchup tonight against the New Orleans Saints. I’d admired Eagles head coach Chip Kelly and his somewhat unlikely rise through the coaching ranks. He’s well known from his successful stint at…
Mark’s note: Today’s guest post is an excerpt from the book Remarkable by Toby LaVigne. Toby’s bio can be found at the bottom of this post. In this chapter from the book, Toby writes about a good friend of mine and…