Podcast #173 – Alan Gleghorn, CEO of Christie Clinic


MP3 File (run time 29:36)

Alan Gleghorn

My guest for podcast #173 is Alan Gleghorn, CEO of Christie Clinic in central Illinois. Alan is one of the keynote presenters at the upcoming Lean Healthcare Transformation Summit, to be held June 5-6, 2013 in Orlando. Alan has been CEO for 14 years, leading Christie Clinic in their Lean journey that started in 2005 when he saw ThedaCare's current CEO Dr. Dean Gruner present at a conference.

In this episode, Alan talks about how they got started with Lean, what they learned from Autoliv and the Shingo Prize assessment process (being the first healthcare organization to do that). He also talks about his Summit keynote and how their work with Accountable Care Organizations  is leading to better value and outcomes for patients.

For a link to this episode, refer people to www.leanblog.org/173. You can also listen to an interview I did with Alan two years ago for the Healthcare Value Network podcast.

This podcast was produced in conjunction with the  Healthcare Value Network  as a continuation of their  previous podcast series.

For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 993-0630 or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

  1. Mike Stoecklein says

    Mark – thanks for sharing this podcast. This is a very important message that Alan has shared. I hope that people will want to listen to Alan in person at the 4th Annual Lean Healthcare Transformation Summit in Orlando. I know you will be there. We have several presentations related to the use of the Shingo model. By the end of the session, I can’t imagine anyone among the 600 participants not having some familiarity with the model and how it can help leadership think about a cultural (management) transformation of healthcare.

  2. Chet Marchwinski says

    I’ll definitely listen. I heard Alan speak at the Shingo conference on lessons learned during Christie Clinic’s lean journey. They shifted from an events-based program to one focused on creating excitement and engaging people then aligning that with closing gaps in business goals.

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