Podcast #173 – Alan Gleghorn, CEO of Christie Clinic on Lean, Shingo, and Learning from Manufacturing



Alan Gleghorn

My guest for podcast #173 is Alan Gleghorn, CEO of Christie Clinic in central Illinois. Alan is one of the keynote presenters at the upcoming Lean Healthcare Transformation Summit, to be held June 5-6, 2013 in Orlando. Alan has been CEO for 14 years, leading Christie Clinic in their Lean journey that started in 2005 when he saw ThedaCare's current CEO Dr. Dean Gruner present at a conference.

In this episode, Alan talks about how they got started with Lean, what they learned from Autoliv and the Shingo Prize assessment process (being the first healthcare organization to do that). He also talks about his Summit keynote and how their work with Accountable Care Organizations  is leading to better value and outcomes for patients.

For a link to this episode, refer people to www.leanblog.org/173. You can also listen to an interview I did with Alan two years ago for the Healthcare Value Network podcast.

This podcast was produced in conjunction with the  Healthcare Value Network as a continuation of their previous podcast series.

For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple Podcasts.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 993-0630. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


  1. Mark – thanks for sharing this podcast. This is a very important message that Alan has shared. I hope that people will want to listen to Alan in person at the 4th Annual Lean Healthcare Transformation Summit in Orlando. I know you will be there. We have several presentations related to the use of the Shingo model. By the end of the session, I can’t imagine anyone among the 600 participants not having some familiarity with the model and how it can help leadership think about a cultural (management) transformation of healthcare.

  2. I’ll definitely listen. I heard Alan speak at the Shingo conference on lessons learned during Christie Clinic’s lean journey. They shifted from an events-based program to one focused on creating excitement and engaging people then aligning that with closing gaps in business goals.


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