Notes and References from my #LKNA13 Talk on Lean Healthcare


mark graban LKNA 2013

I had a chance to attend the Lean Kanban North America conference this week. It was a different “tribe” to be a part of, as the topics focused on software and IT settings, including agile development, “kanban” project management, and broader lean management topics.

I gave a talk on “lean healthcare,” which is always an interesting challenge when it's not an audience of healthcare professionals.

Here are notes and links that I cited in my slides, including data and key references:

You can also view this as a Google Doc.

    1. Are my staff and doctors treated with dignity and respect by everyone in our organization?
    2. Do my staff and doctors have the training and encouragement to do work that gives their life meaning?
    3. Have I recognized my staff and doctors for what they do?

Picture via Twitter.

Tweets about the talk:


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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


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