Collected Employee Engagement & Satisfaction Improvement Statistics – Lean Healthcare


I'm going to use this blog post / page to collect published statistics about the impact the Lean management philosophy has had on healthcare quality and patient safety. I have a similar page on quality and patient safety statistics here.

If you have stats to submit, email me or comment on the post.

Source:  Cath Lab Work Flow Redesign New Horizons Using Lean Tools

Organization: Memorial Health System (CO)

  • In the category of Work Environment, which assesses staff responses to factors such as involvement in change processes, ability to work together as a team and interdepartmental teamwork, employee responses improved by more than 18% from 2004 to 2005.
  • Employees win as a result of the elimination of wasteful work, resulting in a less-stressful work experience and improved productivity.


Source: The Health Report: November 7, 2010 (Hospital Newsletter)

Organization:  St. Boniface Hospital (Manitoba)

  • The success of LEAN transformation is being confirmed by patient satisfaction survey results. Dr. Tetreault says the latest numbers are at an all-time high, with 90 per cent of patients reporting very good or excellent care. Another affirming survey is the employee engagement scores. In the clinical and surgical departments, both of which have seen LEAN transformations, numbers are up 15 per cent.

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.



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