Collected Employee Engagement & Satisfaction Improvement Statistics – Lean Healthcare
I'm going to use this blog post / page to collect published statistics about the impact the Lean management philosophy has had on healthcare quality and patient safety. I have a similar page on quality and patient safety statistics here.
If you have stats to submit, email me or comment on the post.
Organization: Memorial Health System (CO)
- In the category of Work Environment, which assesses staff responses to factors such as involvement in change processes, ability to work together as a team and interdepartmental teamwork, employee responses improved by more than 18% from 2004 to 2005.
- Employees win as a result of the elimination of wasteful work, resulting in a less-stressful work experience and improved productivity.
Organization: St. Boniface Hospital (Manitoba)
- The success of LEAN transformation is being confirmed by patient satisfaction survey results. Dr. Tetreault says the latest numbers are at an all-time high, with 90 per cent of patients reporting very good or excellent care. Another affirming survey is the employee engagement scores. In the clinical and surgical departments, both of which have seen LEAN transformations, numbers are up 15 per cent.
What do you think? Scroll down to comment or share your thoughts and the post on social media. Don't want to miss a post or podcast? Subscribe to get notified about posts via email daily or weekly.
- Jody Crane, MD: Lean in Emergency Medicine and Hospitals; 3 Big Issues Causing Tough Times in Healthcare - February 1, 2023
- Alternative History: GM Uses Lean to Remain #1 in the Auto Industry - January 31, 2023
- Fall in Love with the Problem, not the Solution: In Entrepreneurship and Continuous Improvement - January 29, 2023