Survey: Title & Subtitle for My Second Book on “Kaizen” and Continuous Improvement for Healthcare


Hi – As a reader of my blog, your input and thoughts are important to me.

I am currently co-authoring a new book with Joe Swartz (from the Franciscan Health System in Indiana) on a subset of Lean methods, focused on daily continuous improvement for front-line staff and supervisors, primarily. Much of the “lean healthcare” world has been focused on week-long events, as people have often lost sight of true “kaizen” – the daily, small, incremental improvement of processes and systems by front-line staff.

Please give us your input by taking this survey (or you can leave a comment on this post). At the end of the survey, you can enter your email address to be added to our Email Newsletter list and you'll be entered to receive a free copy of our book, when it is published (early 2012).

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


  1. I am a bit biased of course but Kaizen has always been the word for me.
    Having taught and coached Kaizen for 20 years, it is only be teaching people to recognise MUDA, MURI & MURA and then minimise it one step at a time can you ever hope to suceed!

  2. Richard – I understand your bias :-)

    In the survey responses, I received today, I got the following pushback on the word “kaizen:”

    – A lot of people are intimidated by the Japanese words in Lean
    – “Kaizen” has become associated, especially in healthcare, with week-long events (a bastardization of the term, I’d say)
    – Kaizen maybe hasn’t been done well, so people are burned out on the term.

    Now this is a sampling from people who are experienced with Lean, not necessarily reflective of the general healthcare population who maybe hasn’t heard of Lean or Kaizen. Nor was everybody opposed to the word Kaizen… but opinion was definitely split and polarized, not a bell curve of acceptance.

    Still mentally processing the feedback and thinking about this…


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