Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Customer Experience practices are being more widely adopted in healthcare. Patient satisfaction surveys are no longer enough to put the patient experience at the centre of care.…
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Lean is being blamed for exacerbating pandemic responses due to a lack of capacity in Canadian healthcare systems in this opinion piece by Larry Haiven in the Halifax Examiner. …
Healthcare – Creating Value for Patients It’s been 20 years since To Err is Human, the seminal report from the Institute of Medicine, was released, estimating, to many people’s surprise, that almost 100,000 deaths per year in hospitals could be prevented. …
Hi All – here’s a collection of the most read Mixtape links from 2018. I compiled the links with the greatest number of viewers and then organized them into some themes. Enjoy! Setting goals and developing effective and actionable KPIs is a…
Mark’s Note: I’ve known Ryan McCormack for many years now, thanks to his previous work in Lean healthcare and his attendance at Lean Healthcare Transformation Summit events. He’s been sending out an excellent curated email on Operational Excellence. You can…
Healthcare – Creating Value for Patients Hospitals have been collecting patient complaint data for decades, but leveraging the data for improvement has remained elusive. Some new publications show how using a big data approach for patient complaint data can help identify…
Healthcare – Creating Value for Patients The benefits of Electronic healthcare records are a polarizing topic with healthcare providers. Standardization and electronic workflows have their upsides, but many are developed to optimize billing and payments, and are not designed with…
Healthcare – Creating Value for Patient A lot can be done to optimize flow in hospitals without investing in additional staff and infrastructure by using an operations research approach. Here’s an example from Ottawa. Patient interviews can be uncomfortable, and it…
Healthcare – Creating Value for Patient CMAJ summarizes how to improve the quality of healthcare in Canada. Nothing new here, which begs the question – what are we waiting for? Intermountain Health in Utah has a reputation for creating value for…
Healthcare – Creating Value for Patient Creating value for patients isn’t a “project”. Lean thinking isn’t a program you “implement” in a hospital over a few years. Virginia Mason has been improving value-based care for 17 years and it continues to…
Healthcare – Creating Value for Patient The legendary quality leader W. Edwards Deming is widely known for his thoughts on statistics and systems. However, Deming believed that psychology was of crucial importance when improving organizational performance. The Institute for Improvement in Healthcare shares…
Some colleagues recently sent me a Harvard Business Review article that has a fairly accusatory title, although many readers might think it applies to other managers:
Most Managers Don't Know How to Coach People. But They Can Learn.
It's a common dynamic for people to overstate their own abilities. When it comes to "coaching" in the workplace: