Tag: Coaching

Operational Excellence Mixtape: Sept 4, 2020

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Thanks as always to Ryan McCormick for this... Healthcare -- Creating Value for Patients The response of healthcare providers during Covid-19 reminds us of their vast...

Operational Excellence Mixtape: July 31, 2020

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Thanks as always to Ryan McCormick for this... Healthcare -- Creating Value for Patients Health systems with a culture of improvement find their capacity for solving...

Operational Excellence Mixtape: July 17, 2020

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Thanks as always to Ryan McCormick for this... Healthcare - Creating Value for Patients Virginia Mason's 20 year pursuit of measurably better value for patients is...

Operational Excellence Mixtape: May 22, 2020

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Thanks as always to Ryan McCormick for this... Healthcare - Creating Value for Patients Customer Experience practices are being more widely adopted in healthcare.  Patient satisfaction surveys...

Operational Excellence Mixtape: May 8, 2020

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Thanks as always to Ryan McCormick for this... Healthcare - Creating Value for Patients Lean is being blamed for exacerbating pandemic responses due to a lack of capacity...

Operational Excellence Mixtape: December 20, 2019

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Healthcare - Creating Value for Patients It's been 20 years since To Err is Human, the seminal report from the Institute of Medicine, was released, estimating,...

Operational Excellence Mixtape: Best of 2018

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Hi All -  here's a collection of the most read Mixtape links from 2018.  I compiled the links with the greatest number of viewers and...

Operational Excellence Mixtape: December 21, 2018

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Mark's Note: I've known Ryan McCormack for many years now, thanks to his previous work in Lean healthcare and his attendance at Lean Healthcare...

Operational Excellence Mixtape: November 23, 2018

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Healthcare - Creating Value for Patients Hospitals have been collecting patient complaint data for decades, but leveraging the data for improvement has remained elusive.  Some new...

Operational Excellence Mixtape: November 9, 2018

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Healthcare - Creating Value for Patients The benefits of Electronic healthcare records are a polarizing topic with healthcare providers.  Standardization and electronic workflows have their...

Operational Excellence Mixtape: October 26, 2018

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Healthcare - Creating Value for Patient A lot can be done to optimize flow in hospitals without investing in additional staff and infrastructure by using an...

Operational Excellence Mixtape: October 12, 2018

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Healthcare - Creating Value for Patient CMAJ summarizes how to improve the quality of healthcare in Canada.  Nothing new here, which begs the question - what...