Tag: Coaching

Operational Excellence Mixtape: July 17, 2020

0
Thanks as always to Ryan McCormick for this... Healthcare - Creating Value for Patients Virginia Mason's 20 year pursuit of measurably better value for patients is...

Operational Excellence Mixtape: May 22, 2020

0
Thanks as always to Ryan McCormick for this... Healthcare - Creating Value for Patients Customer Experience practices are being more widely adopted in healthcare.  Patient satisfaction surveys...

Operational Excellence Mixtape: May 8, 2020

0
Thanks as always to Ryan McCormick for this... Healthcare - Creating Value for Patients Lean is being blamed for exacerbating pandemic responses due to a lack of capacity...

Operational Excellence Mixtape: December 20, 2019

0
Healthcare - Creating Value for Patients It's been 20 years since To Err is Human, the seminal report from the Institute of Medicine, was released, estimating,...

Operational Excellence Mixtape: Best of 2018

0
Hi All -  here's a collection of the most read Mixtape links from 2018.  I compiled the links with the greatest number of viewers and...

Operational Excellence Mixtape: December 21, 2018

0
Mark's Note: I've known Ryan McCormack for many years now, thanks to his previous work in Lean healthcare and his attendance at Lean Healthcare...

Operational Excellence Mixtape: November 23, 2018

0
Healthcare - Creating Value for Patients Hospitals have been collecting patient complaint data for decades, but leveraging the data for improvement has remained elusive.  Some new...

Operational Excellence Mixtape: November 9, 2018

0
Healthcare - Creating Value for Patients The benefits of Electronic healthcare records are a polarizing topic with healthcare providers.  Standardization and electronic workflows have their...

Operational Excellence Mixtape: October 26, 2018

0
Healthcare - Creating Value for Patient A lot can be done to optimize flow in hospitals without investing in additional staff and infrastructure by using an...

Operational Excellence Mixtape: October 12, 2018

0
Healthcare - Creating Value for Patient CMAJ summarizes how to improve the quality of healthcare in Canada.  Nothing new here, which begs the question - what...

Operational Excellence Mixtape: September 28, 2018

0
Healthcare - Creating Value for Patient Creating value for patients isn't a "project".  Lean thinking isn't a program you "implement" in a hospital over a...

Operational Excellence Mixtape: September 14, 2018

0
Healthcare - Creating Value for Patient The legendary quality leader W. Edwards Deming is widely known for his thoughts on statistics and systems.  However, Deming...