Tag: Coaching
Operational Excellence Mixtape: October 16, 2020
Thanks as always to Ryan McCormick for this...
Healthcare -- Creating Value for Patients
A nurse who was disciplined for using Facebook to criticize a health...
Operational Excellence Mixtape: October 2, 2020
Thanks as always to Ryan McCormick for this...
Healthcare -- Creating Value for Patients
Why did Covid overwhelm hospitals? By trying to "over-optimize" for years. The Wall...
Operational Excellence Mixtape: Sept 18, 2020
Thanks as always to Ryan McCormick for this...
Healthcare -- Creating Value for Patients
Another reminder that focusing on the patient and value-based care is a better...
Operational Excellence Mixtape: Sept 4, 2020
Thanks as always to Ryan McCormick for this...
Healthcare -- Creating Value for Patients
The response of healthcare providers during Covid-19 reminds us of their vast...
Operational Excellence Mixtape: July 31, 2020
Thanks as always to Ryan McCormick for this...
Healthcare -- Creating Value for Patients
Health systems with a culture of improvement find their capacity for solving...
Operational Excellence Mixtape: July 17, 2020
Thanks as always to Ryan McCormick for this...
Healthcare - Creating Value for Patients
Virginia Mason's 20 year pursuit of measurably better value for patients is...
Operational Excellence Mixtape: May 22, 2020
Thanks as always to Ryan McCormick for this...
Healthcare - Creating Value for Patients
Customer Experience practices are being more widely adopted in healthcare. Patient satisfaction surveys...
Operational Excellence Mixtape: May 8, 2020
Thanks as always to Ryan McCormick for this...
Healthcare - Creating Value for Patients
Lean is being blamed for exacerbating pandemic responses due to a lack of capacity...
Operational Excellence Mixtape: December 20, 2019
Healthcare - Creating Value for Patients
It's been 20 years since To Err is Human, the seminal report from the Institute of Medicine, was released, estimating,...
Operational Excellence Mixtape: Best of 2018
Hi All - here's a collection of the most read Mixtape links from 2018. I compiled the links with the greatest number of viewers and...
Operational Excellence Mixtape: December 21, 2018
Mark's Note: I've known Ryan McCormack for many years now, thanks to his previous work in Lean healthcare and his attendance at Lean Healthcare...
Operational Excellence Mixtape: November 23, 2018
Healthcare - Creating Value for Patients
Hospitals have been collecting patient complaint data for decades, but leveraging the data for improvement has remained elusive. Some new...