Operational Excellence Mixtape: November 13, 2020


Thanks as always to Ryan McCormack for this… there's always so much good reading, listening, and viewing shared here by him!

Healthcare — Creating Value for Patients

Kaiser Permanente has been trialing an Advanced Alert Monitor where electronic data is monitored and alerts a central team when patients deteriorate.  Use of real-time in-hospital alerts is associated with lower mortality.  

Burnout is not new in healthcare, but the pandemic has exacerbated it.  Preaching resilience alone is not enough.  Fix burnout once and for all by tackling it from multiple angles and dimensions.  

Health technology has long focused on optimizing for billing, yet we have failed our healthcare workers by not being strategic about using technology to enable them

Operational Excellence

Lean and the global COvid-19 vaccine race

The US Election is over (sort of), but once again we observe easily solvable problems with wait times and delays at polling place. Check out this excellent piece from Wired on Why Are Lines At Polling Places So Long? Math.  

Most people don't respond viscerally to numbers or charts.  Metaphors and stories work better to help people make sense of things.  Stacy Barr shares Performance Management Metaphors to Get People Engaged

Deming is often thought of as a statistician or “quality guru”, and is miscast as an “efficiency” expert.  But Deming gave us a 20th century basis in “Systems Science” that helps us to better understand systems today.  I'm a sucker for data and data-visualization.  Exponential View is trialing EV's Charts of the Week.  

We are entering another “lockdown” where I live, and there are already panicked lineups at retail outlets of citizens scrambling for items.  Covid has highlighted Canada's food supply chain limitations.  Here are some thoughts on how to prevent disruptions in food supply chains after Covid-19

Leading & Enabling Excellence

4 Takeaways from Microsoft CEO Satya Nadella's advice to CEOs

How to Develop Your Leadership Style

Coaching – Developing Self & Others

We can learn from others, but there is no guarantee that what works for them will work for you.  There is no universal truth, there's only what works for you

The Leader as Coach – affecting organizational success and growth from a place of curiosity and empathy.

Books, Podcasts, Videos

Excellence in almost anything has a set of foundational routines.  I thoroughly enjoyed the Knowledge Projects' Podcast with Randall Stutman: The Essence of Leadership.  It is densely packed with great insight and advice into behavioral leadership. 

An excellent discussion about breaking down barriers, humility and lifelong learning between Mark Graban and Mike Leigh on the Leanblog Podcast

“Why don't these ‘old school' managers get it?”.  Asking leaders to change when they have been successful to date is a challenging proposition.  The key? Empathy, according to Simon Sinek in this clip (1:49)  How to Change Our Leaders.  

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Ryan McCormack
Ryan is an operational excellence professional with over 18 years experience practicing continuous improvement in healthcare, insurance, food manufacturing, and aerospace. He is an avid student of the application of Lean principles in work and life to create measurably better value.


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