TL;DR: Working with a personal trainer offered unexpected lessons about coaching, learning, patience, and improvement. Many of the same principles apply to Lean: you can’t learn just by reading, encouragement matters, progress takes time, and effective coaching helps people push…
Last week, I taught a pilot session of a new class on Kaizen and continuous improvement that I taught for visitors to the ThedaCare Center for Healthcare Value. Unlike other workshops that have assumed people are starting from scratch, this…
Last week, I published my first cartoon collaboration with a skilled artist (and medical assistant), Carrie Schurman. You might call that cartoon “Strategy Dog-ployment.” None of us expect this to be a weekly thing, but sometimes you strike when inspiration hits.…
If you know me, you know I’m a huge fan of The Simpsons. The show has been on TV for 25 of my 40 years. The cable channel FXX is having an “Every Simpsons Ever” marathon, showing all 552 episodes…
Mark’s Note: Today’s guest post is by Joe Swartz, my co-author for the books Healthcare Kaizen and The Executive Guide to Healthcare Kaizen. Joe will be a regular contributor in the future and I also did a podcast with him…
