Operational Excellence Mixtape: May 8, 2020


Thanks as always to Ryan McCormack for this…

Healthcare – Creating Value for Patients

Lean is being blamed for exacerbating pandemic responses due to a lack of capacity in Canadian healthcare systems in this opinion piece by Larry Haiven in the Halifax Examiner.  Lean should help improve flow, however, the usual focus on # of events and costs often resulted in misplaced efforts focusing on maximizing utilization.  

When done to improve safety, quality of care, and engagement, Lean can deliver real value.  Here's an example of how a Urology department at Zuckerberg San Francisco General used lean management to realize important gains for patients and staff, rather than focusing on maximizing efficiency and utilization. 

Operational Excellence

Agile, like lean, often strays from its principles as it becomes popularized and faddish over time.  So much so that, Agile's Early Evangelists Wouldn't Mind Seeing It Die

Process management can make distributed work and returning to the office easier.

Improvement advisors face many traps in organizations.  I explore 5 common traps and how to sidestep them in this article.

What's the right formula for creative innovation.  Research from INSEAD suggests discomfort, minor disruption, and psychological safety may provide the best recipe.

Connecting work to purpose is a key principle of operational excellence.  Yet many corporations continue to report that they don't have one.  

Leading & Enabling Excellence

Crises create a lot of anxiety.  It turns out that one of the best ways to reduce anxiety during a crisis is to help others according to The Science of Helping Out in the New York Times.

Digital Transformation Is About Talent Not Technology.

Coaching – Developing Self & Others

Edgar Schein says “help is only helpful if it seen as helpful by the person being helped”. David Verble explores several scenarios to help you decide how to show up as a coach in Be the Coach Your Coachee Needs.

Which inspires people to take on scientific careers, the genius of Einstein or the determination of Edison?  Research shows that teams are inspired more by hard workers than geniuses with innate brilliance.

Books, Podcasts, Videos

ValueCapture released an excellent podcast called Habitual Excellence.  Episode 1 is a recording of Paul O'Neill on The Irreducible Components of Leadership.  This half-hour podcast is densely packed with wisdom.  

review the book Turn the Ship Around! on Linkedin.  I recommend this book for any manager.

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Ryan McCormack
Ryan is an operational excellence professional with over 18 years experience practicing continuous improvement in healthcare, insurance, food manufacturing, and aerospace. He is an avid student of the application of Lean principles in work and life to create measurably better value.


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