Podcast #369 — Rachel Mandel, MD MHA, on Lean in the Covid-19 Era

Mark Graban & Rachel Mandel, MD, MHA

Joining me again for Episode #369 of the podcast is Dr. Rachel Mandel, a self-described “healthcare whisperer” and Washington D.C.-based consultant for healthcare organizations. She has her own practice and also works as a Senior Healthcare Advisor for Operational Performance Solutions, Inc.

She was a guest recently for Episode #367, but we had recorded that before the pandemic. So, we decided to do another episode, this time as a live YouTube stream, to talk about issues of the moment, and the future, related to Lean and Covid-19 — leadership, respect, and safety among other themes. We did this as a video podcast, so you can listen as usual or watch the video.

Again, she is a physician (OB-GYN) and previously served as the Vice President of Medical Affairs for a health system in Maryland. Read her full bio here.

Streaming Player:

For a link to this episode, refer people to www.leanblog.org/369.

Video of the Conversation:

For earlier episodes of my podcast, visit the main Podcast page, which includes information on how to subscribe via RSS, through Android appsor via Apple Podcasts.  You can also subscribe and listen via Stitcher or Spotify.

Questions, Topics, Quotes, and Links:

  • Rachel's LinkedIn page
  • Operational Performance Solutions
  • How is Lean valuable here in the Covid-19 era?
  • Why is “checklist” no longer a dirty word?
  • What is happening to the clinical workforce right now? What do you expect to happen?
  • What's the opportunity for engaging clinicians with Lean in the short-term and long-term?

Thanks for listening!


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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