Podcast #369 — Rachel Mandel, MD MHA, on Lean in the Covid-19 Era

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Mark Graban & Rachel Mandel, MD, MHA

Joining me again for Episode #369 of the podcast is Dr. Rachel Mandel, a self-described “healthcare whisperer” and Washington D.C.-based consultant for healthcare organizations. She has her own practice and also works as a Senior Healthcare Advisor for Operational Performance Solutions, Inc.

She was a guest recently for Episode #367, but we had recorded that before the pandemic. So, we decided to do another episode, this time as a live YouTube stream, to talk about issues of the moment, and the future, related to Lean and Covid-19 — leadership, respect, and safety among other themes. We did this as a video podcast, so you can listen as usual or watch the video.

Again, she is a physician (OB-GYN) and previously served as the Vice President of Medical Affairs for a health system in Maryland. Read her full bio here.


Streaming Player:



For a link to this episode, refer people to www.leanblog.org/369.

Video of the Conversation:


For earlier episodes of my podcast, visit the main Podcast page, which includes information on how to subscribe via RSS, through Android appsor via Apple Podcasts.  You can also subscribe and listen via Stitcher or Spotify.


Questions, Topics, Quotes, and Links:

  • Rachel's LinkedIn page
  • Operational Performance Solutions
  • How is Lean valuable here in the Covid-19 era?
  • Why is “checklist” no longer a dirty word?
  • What is happening to the clinical workforce right now? What do you expect to happen?
  • What's the opportunity for engaging clinicians with Lean in the short-term and long-term?

Thanks for listening!


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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

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