This archive collects videos, webinar recordings, livestreams, and video-based conversations focused on Lean leadership, continuous improvement, psychological safety, and learning from mistakes. These videos are meant to support reflection and practical application—not just passive viewing—across healthcare, manufacturing, and knowledge work.
Topics range from executive leadership behaviors and Kaizen to Deming, Toyota, and building cultures where people feel safe to speak up and improve.
tl;dr: Red/green metrics encourage snap judgments and overreaction. Process Behavior Charts provide context, separate signal from noise, and help leaders make better decisions that reduce wasted effort and drive real improvement. Thanks again to Prof. Eric Olsen for inviting me…
Of the 32 episodes of the “My Favorite Mistake” podcast that I’ve released so far, the episode with Billy Taylor has been the most listened to by far — by a factor of five. Readers of this blog most likely…
Thanks to my friend Brian Buck (and his co-host Catalina Park) for having me as the first guest in their podcast series (in previous episodes, it’s the two of them talking and sharing together). Their podcast (also a YouTube channel)…
As I talked about in this video, I was supposed to do a half-day workshop on Measures of Success for the annual Shingo Conference in Orlando last month. Well, we know why that wasn’t able to happen. The Shingo Institute…
A Toyota team applied the Toyota Production System in a Brazilian hospital to improve emergency care, reduce wasted motion, shorten waits, and make work easier for staff–showing TPS can improve healthcare systems, not just factories. When I was in Brazil…
Eric Ries and Lean Startup Co. have been really helpful friends in spreading the message about "Process Behavior Charts" in their community. They invited me to give a talk at last year's Lean Startup Week and Eric was kind enough to endorse my book Measures of Success (paperback coming soon - get notified or pre-order)...
Recently, they invited me to be a guest for their webcast series, where Marilyn Gorman asked me questions about my book and the Process Behavior Chart methodology. It was a challenge to talk about this visual method without slides and charts, so I did my best to create air charts with finger gestures :-)
You might remember the podcasts that I did with my friend Skip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee (links below).
Skip recently created some excellent videos that explain the basics of "Process Behavior Charts," a method that I explore in my book Measures of Success: React Less, Lead Better, Improve More.
See those videos below the podcast links.
Somebody pointed Dominic Rubino to me as somebody who could be a guest on his podcast. His podcast is focused on cabinet makers and woodworkers. I don't know anything about that field. But, I think our conversation goes to show that concepts of Lean, Kaizen (continuous improvement), and practices for metrics are pretty transferrable across industries.
It's been a while since I've contributed something to the Lean Enterprise Institute's online publication, The Lean Post (see past articles).
Today, they're allowing me to introduce some ideas from my book Measures of Success. Many "Lean thinkers" just haven't been exposed to these ideas. Many haven't read Deming or Wheeler... it's not their fault for not knowing of Process Behavior Charts and methods like this.
But, I hope this post helps people see that "bowling charts" and "red/green" analysis are not the only way (or the best way) to look at metrics.
My article:
"React Less and Improve More by Using SPC More Effectively"
Recently, I stumbled across some video of me and Dr. Greg Jacobson giving a talk at a health system. I think it's from 2013. So, I'm sharing this as a "Throwback Thursday."
KaiNexus software has changed and evolved a lot in five years as the company has grown. Kaizen, or continuous improvement, principles and practices are timeless.
I was recently asked to do a recorded video presentation for a medical conference in Turkey. I spoke about the dual pillars of "The Toyota Way":
Respect for People
Continuous Improvement
The video is about 20 minutes, split about half and half on each of those interrelated topics. I'm coming to you from a hotel room, somewhat tired after a day of consulting.
(Slides PDF and transcript also included)
Thanks to Eric Ries and the organizers for Lean Startup Week for allowing me to share video of my 15-minute talk from last year's event.
One reason for sharing this today is to celebrate yesterday's initial release of the in-progress version of my book Measures of Success. If you buy the book now, you'll get a PDF of the first three chapters, or about 40% of the book's expected content.
