This archive collects videos, webinar recordings, livestreams, and video-based conversations focused on Lean leadership, continuous improvement, psychological safety, and learning from mistakes. These videos are meant to support reflection and practical application—not just passive viewing—across healthcare, manufacturing, and knowledge work.
Topics range from executive leadership behaviors and Kaizen to Deming, Toyota, and building cultures where people feel safe to speak up and improve.
The other day, Katie Anderson and I did a livestream about her November Lean study trip to Japan. I’m going with her in November. Come join us! Summary: In our discussion, we delved into the rich learning opportunities presented by…
Embracing Imperfections and Learning from Mistakes: A Leadership Insight from the 2022 AME Annual Conference… In a riveting conversation between Larry Culp (at the time, CEO of GE and now CEO of GE Aerospace) and my good friend Katie Anderson…
TL;DR: Continuous improvement only takes root when psychological safety and problem-solving exist together. Leaders who replace blame with learning unlock better performance, innovation, and results. “At least two of the major things that are required for continuous improvement to take…
This Snickers commercial always makes me chuckle, and I saw it again last night during an NFL playoff game: The punchline is that this stadium worker has meticulously painted, in the end zone, the word CHEFS instead of CHIEFS, as…
The book giveaway contest that I’m running ends Friday at about 3 pm ET. ENTER TO WIN a set of all six books that I’ve written or co-authored over the past 15 years. I made a mistake today in my…
Being “right” is often the wrong strategy for change. Sustainable Lean change happens when leaders shift from telling people what to do to engaging them through questions, empathy, and motivation–using approaches like motivational interviewing to help people choose change rather…
This video explores what it really means to build a Lean hospital culture, drawing on lessons from Toyota, healthcare leaders, and real-world improvement examples. Earlier this year, I was invited to give a recorded virtual presentation for a conference in…
tl;dr: In this post, Mark categorizes mistakes into two main types: those that are preventable and those that spur innovation. He elucidates how recognizing the difference between these types can inform an organization’s approach to error management. By doing so,…
I’m excited to share the first printed proof copy of The Mistakes That Make Us, my new (upcoming) book about learning, improvement, and culture, as printed by Amazon. It’s still early in the process — and yes, the vertical alignment…
I’m happy to have hosted and moderated a panel discussion format webinar that was sponsored by Value Capture. It’s titled: Why Does the U.S. Need a National Patient Safety Board? Click the link above to register. The panelists are two…
Many Lean practitioners know the famous Lucy and the Chocolate Factory Lean example from I Love Lucy–a scene that’s been used for decades to illustrate poor work design, overburden, and fear-driven management. Even if you’re too young to know the…
When I visited the Toyota Museum in Nagoya, Japan (see my previous blog posts about it), they had a display that includes a video that gives an overview of the Toyota Production System. I’ve seen the video a few times…
