Some colleagues recently sent me a Harvard Business Review article that has a fairly accusatory title, although many readers might think it applies to other managers:
Most Managers Don't Know How to Coach People. But They Can Learn.
It's a common dynamic for people to overstate their own abilities. When it comes to "coaching" in the workplace:
Today I have two guests joining me for Episode #314 of the podcast. They are Skip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee and Brandon Brown, the owner and "Master Kata Coach" of his firm, Continuous Coaching Commitment, LLC.
In this episode, we discuss their use of methods such as "Training Within Industry" and "Toyota Kata" in the important work of healthcare improvement. Skip and Brandon both have backgrounds in manufacturing, but they have been able to translate Lean skills and mindsets into healthcare. We'll also talk about their dynamic as consultant / client and how the roles of "coach" and "learner" are often very situational and how we can be both at different times.
Here is a recorded webinar...
I played host (along with KaiNexus) for this webinar that was held Tuesday, August 14 at 1 pm ET.
Last week, I got back from my third trip to Japan and we visited three hospitals, Toyota, another manufacturer, and heard from a cafeteria services company leader about their Lean and continuous improvement journeys. As I've blogged about before, some of these organizations have been practicing TQM for 30 years and are adding elements of Lean methods on top of that foundation.
I'm hardly an expert on Japan. I still feel like I view the country with fresh eyes.
Standards and Standardized Work... at Work
During this trip, I heard a number of people talk about the cultural imperative about following rules and laws. In the workplace, we might call these rules "standardized work"...
Today is the start of the main days of the annual Society for Health Systems Conference. I think this is my 9th year attending out of the past 11 or so. Follow the action on Twitter using hashtag #SHS2017. Here are a few posts from the past conferences:
Here are some recorded keynote talks and video presentations from the "Results Washington" annual conference, as part of the state's Lean government efforts. See this post for talks from LEI's Jim Womack and John Shook, Toyota's Jamie Bonini, and many healthcare improvement leaders.
One thing I enjoy is the opportunity to basically be a “value adding” worker in a process. The work is pretty repetitive (but, again, it’s a very enjoyable environment) and it lets me think like an industrial engineer or a “Lean thinker” when I’m not talking with...
Thanks to my Amazon Kindle app on my iPad, I get to carry much of my book collection with me. Sometimes, while on the road, I end up eating dinner alone with my iPad. Recently, I was in a Japanese…
And the idea of knowing why... again that's an old desire. It's not just a recent discovery of Simon Sinek and the outstanding book Start with Why (my friends at Gemba Academy have a podcast interview with him coming soon). Why are we doing something? Why are we starting this company? That's an old tale... are you breaking rocks or building a cathedral?
For Oregon Football, Leadership Doesn’t Mean Yelling and Screaming The stereotype of a football coach is sort of like the stereotype of an Army drill sergeant — lots of yelling and screaming and getting “in your face” when a mistake…
I saw this headline the other day: “U.S. Soldiers Get Just Four Hours of Ebola Training“ The phrase “just four hours” implies that it wasn’t enough. How do we know? Maybe four hours of training, done properly, is all that’s…
My guest today for Episode 202 is Patrick Graupp, co-author of the excellent book Getting to Standard Work in Health Care: Using TWI to Create a Foundation for Quality Care, co-authored with Martha Purrier from Virginia Mason Medical Center. If…
