Podcast #202 – Patrick Graupp, Training Within Industry (TWI) in Healthcare

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graupp podcast

My guest today for Episode 202 is Patrick Graupp, co-author of the excellent book Getting to Standard Work in Health Care: Using TWI to Create a Foundation for Quality Care, co-authored with Martha Purrier from Virginia Mason Medical Center. If you're brand new to the Training Within Industry (TWI) model, you might want to first listen to Episode 196, with Jim Huntzinger, on “What is TWI?

Patrick is also a senior master trainer with the TWI Institute. His other publications include the book The TWI Workbook: Essential Skills for Supervisors, a Shingo Research and Professional Publication Prize Recipient for 2007 and Implementing TWI: Creating and Managing a Skills-Based Culture which was published by Productivity Press.

In the episode, we discuss topics including:

  • How often do you meet Lean practitioners who don't know about TWI?
  • What are some of the challenges that hospitals address using TWI?
  • How did Virginia Mason get introduced to these concepts?
  • How has TWI helped in healthcare?
  • About the TWI Institute and Patrick's work

For a link to this episode, refer people to  www.leanblog.org/202.

For earlier episodes of my podcast, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple Podcasts.  You can also listen via Stitcher.

Previous podcasts on TWI:

  • #196: (3/18/14) Jim Huntzinger, What is TWI?
  • #104: (11/23/10) Dr. Peter Patterson, Lean in Histopathology
  • #28: (7/29/07) Norman Bodek, on Training Within Industry and more
  • #15: (1/7/07) Jim Huntzinger about the “Training Within Industry” program

Feedback & Comments:

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 993-0630 or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.


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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

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