Tag: Kaizen

Kaizen: Daily Improvement, Learning, and Leadership in Practice

Kaizen is often misunderstood as small ideas or isolated improvement events. In practice, Kaizen is a daily, people-centered approach to learning and improving work—supported by leadership, good systems, and psychological safety. This archive brings together blog posts, podcasts, and real-world examples of Kaizen in action, across healthcare and other industries, with a consistent focus on leadership behaviors, respect for people, and learning from problems rather than hiding them.

Healthcare Kaizen Events Survey, Part 3

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Here is part 3 of the results from my online survey about Kaizen Events in healthcare. You can find Part 1 and Part 2...

Healthcare Kaizen Events Survey, Part 2

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Following up on Part 1 of the survey results, we'll now explore some of the results and lessons learned from event-driven Lean activities in...

Healthcare Kaizen Events Survey Results, Part 1

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Last month, I conducted a non-scientific online survey about the use of event-style Kaizen methodologies in healthcare. There were 41 responses, gathered from...

Lean in the Bolton NHS Trust, England

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Making lean thinking work in the NHS Here's an article about a British hospital. I've seen the CEO, David Fillingham, speak about Lean and it...

A New Kaizen Event Survey for Hospitals

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Last year, I conducted a survey in advance of my book, Lean Hospitals. I've been a bit lax about sharing some of the results...

In Customer Service, Apologizing Does NOT Get to the Root Cause

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I walked into my hotel room after three nights of complaining about the internet and found a stuffed bear on the bed. "Beary Sorry," it...

Presenting at the Lab Quality Confab

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I'm giving a talk this morning at the "Lab Quality Confab," an event for hospital laboratory leaders. The title of my presentation is "Engaging...

The 20 Things a Supervisor Should Not Say

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Thanks to Charlie P. for sharing this gem from the now out of print book: 40 Years, 20 Million Ideas: The Toyota Suggestion System ...

It’s not the Map that Counts

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Congratulations. You've mapped out the future state. Now what? | TimeBack ManagementHere's a post, linked above, from a good friend of the Lean Blog,...

Continuous Improvement on a National Scale

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By Jamie Flinchbaugh, co-author, The Hitchhiker's Guide to LeanWe all struggle with taking continuous improvement from a department or process level to an enterprise...

Lean and Green at the EPA

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By Jason Turgeon:This is a Lean-meets-EPA powerpoint. Download the original here. Click the little window emblem in the upper-right corner of the embedded image...

Tesco Understands Economics

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Sir Terry Leahy: The 'Robert Mugabe of retail' bites back - People, News - The Independent First off, that's a pretty nasty nickname, being called...
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