TL;DR: UMass Memorial Health has implemented more than 100,000 employee improvement ideas by treating continuous improvement as a leadership responsibility–not a suggestion program. This post highlights how clear expectations, psychological safety, and enabling systems allow frontline ideas to turn into…
Nursing turnover is very likely costing your organization millions of dollars. But you don’t have to just accept that… you can fix it. I’m happy to have moderated a webinar that was hosted by Value Capture, presented by two leaders…
This post shares a simple, real example of Lean thinking in action–using small tests of change to learn safely and avoid bigger, more costly mistakes. A Real-World Example of Lean Thinking in Action In the history of our KaiNexus continuous…
I’m sure I could be more mindful. To be honest, I’m not really sure what that means, though. That’s why I’m happy to have hosted a webinar that was presented by Dave Kippen as part of the KaiNexus Continuous Improvement…
I don’t blog about every mistake I make (although it might seem otherwise, sometimes). I do try to share stories that might help illustrate concepts about Lean or problem-solving. This past week, within about 24 hours, there were three examples…
It seems ironic. Maybe this is my fate in life. Or, I’m tempting fate by podcasting, writing (my book project), and presenting so much on the topic of mistakes and learning from mistakes. Learning from mistakes means we first must…
Recently, I hosted and moderated a presentation / panel discussion webinar with a team from Legacy Health, a health system that’s based in Oregon. Their CEO, Kathryn Correia, by the way, is a former ThedaCare leader who is a great…
Hopefully, you were able to listen to my recent podcast with Eric Ethington (and Matt Zayko) as they discussed their book The Power of Process: The Story of Innovative Lean Process Development. Eric will be presenting a webinar that I’ll…
I’m happy to haved hosted and moderated another webinar, as part of the KaiNexus Continuous Improvement webinar series. It’s titled: 4 Key Steps to Get Buy-In It’s being presented by Sarah Baker a Consultant & Facilitator with IQC. You can…
I’m really excited to be hosting and moderating this webinar next week, the second in our new Value Capture Webinar series. The title is “Applications of Lean Leadership Methods in Home-Based Care.” It’s being presented by Cooper Linton, Associate Vice-President,…
Next week, on August 9th, I’ll be hosting and moderating (through KaiNexus), the latest webinar in our continuous improvement webinar series. It will be presented by Adam Lawrence, the author of the book The Wheel of Sustainability: Engaging and Empowering…
Wednesday, I hosted and moderated (through KaiNexus), the latest webinar in our continuous improvement webinar series. It was presented by Paola Torres, a Senior Performance Improvement Manager at Healthfirst in NYC. Click here to register to view the recording and…
