Tag Quality

Quality: Leadership, Systems Thinking, and Continuous Improvement

Quality doesn’t come from inspection, pressure, or choosing between speed and accuracy. It comes from well-designed systems, capable processes, and leaders who focus on learning instead of blame. This archive brings together blog posts, podcasts, and reflections on quality through a Lean and Deming lens—covering psychological safety, metrics, variation, leadership behavior, healthcare quality, and why sustainable improvement depends on fixing systems rather than managing people harder.

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One Problem with Healthcare Data

This article caught my eye recently: “Canada leads in surgical mishaps.” By “leads,” the article means they have a high number of mishaps (which is really more of a trailing position, not a leading one). I’m not here to quibble…