Quality doesn’t come from inspection, pressure, or choosing between speed and accuracy. It comes from well-designed systems, capable processes, and leaders who focus on learning instead of blame. This archive brings together blog posts, podcasts, and reflections on quality through a Lean and Deming lens—covering psychological safety, metrics, variation, leadership behavior, healthcare quality, and why sustainable improvement depends on fixing systems rather than managing people harder.
Flawless products no one wants This was sent by my old colleague Darren, a lean guy from Phoenix. He didn’t add any commentary, but here’s mine. The linked article is another one (from syndicated columnist Dale Dauten) that tries to…
USA’s only breast implant factory adjusts to silicone approval (USA Today) First off, shame on the journalist for using the “everything is bigger in Texas” cliche in her story. About my headline… yes, that’s not referenced in the USA Today,…
Rotorhub: The Information Hub of the Helicopter Industry Here’s an article about some military helicopter part production and a “lean” system. This jumped out at me: At Boeing, a frank Joe LaMarca, divisional communications director, said it was true that…
