Dr. John Toussaint Video Lecture on Healthcare Quality & Lean
Here is an hour-long lecture given by John Toussaint, MD – shared by the ThedaCare Center for Healthcare Value. There isn't a lot of context given on the YouTube page for the video, but it seems like a video from maybe 2008 or so and it seems that he's talking to a class of medical school students. Those who know John's history might place where he is. The talk is still incredibly relevant today, of course.
In the video, John discusses the poor state of healthcare quality, the Collaborative Care model, the important of measurement (do you know how you're doing) and Lean leadership.