Tag: Psychological Safety

Psychological Safety, Leadership, and Continuous Improvement

TL;DR: Psychological safety isn’t about comfort—it’s about creating the conditions where people can speak up, solve problems, and improve systems.

Psychological safety is the foundation of learning, quality, and continuous improvement. When people fear blame, embarrassment, or punishment, problems stay hidden and improvement stalls. When people feel safe to speak up, organizations learn faster and perform better.

These posts explore psychological safety through a Lean leadership lens—connecting daily behaviors, system design, mistake response, and respect for people. Drawing from healthcare, manufacturing, aviation, and executive leadership, this archive focuses on how leaders create (or destroy) the conditions for honest dialogue, problem solving, and sustainable improvement.

Ryan McCormack’s Operational Excellence Mixtape: September 24, 2021

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Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing shared here by him! News, blogs, articles, resources,...

A New Book (Enter to Win!) and an Upcoming Webinar by...

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Congratulations to my friend Karyn Ross on the release, today, of her new book: The Kind Leader: A Practical Guide to Eliminating Fear, Creating Trust,...

Ryan McCormack’s Operational Excellence Mixtape: Most Popular, 1st Half of 2021

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Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing shared here by him! News, blogs, articles, resources,...

Ryan McCormack’s Operational Excellence Mixtape: June 4, 2021

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Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing shared here by him! News, blogs, articles, resources,...

My Post for Value Capture on a “Psychological Safety Cross” Concept

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I wrote this for the Value Capture blog, where we are hoping to be more active going forward: Would You Ever Post a "Psychological Safety...

Stop Blaming Workers: How Psychological Safety Prevents Harm and Improves Safety

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TL;DR:Blaming workers after mistakes makes organizations less safe. Psychological safety shifts the focus from "who failed" to "what in the system allowed this to...

Amy Edmondson on Psychological Safety, Speaking Up, and Learning at Work

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Psychological safety is often described as "feeling safe to speak up." As Harvard Business School professor Amy Edmondson has shown through decades of research, that...

Robert Maurer on Mastering Fear, Deming, and Motivational Interviewing

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Why do people fear change? Why are adults afraid of talking about their fears? My guest today is eminently qualified to answer such questions and to provide advice that can help us. My guest for Episode #315 is Robert Maurer, Ph.D., author of the outstanding book Mastering Fear. Bob was previously my guest for Episode #153, where we discussed one of his earlier books on Kaizen, One Small Step Can Change Your Life: The Kaizen Way. By the way, earlier this year I noticed that his other book The Spirit of Kaizen was one of the few books by an American author that Toyota was selling at the Toyota Commemorative Museum of Industry and Technology in Nagoya (see photo below). I hope you enjoy today's discussion on Mastering Fear. As the subtitle says, can we "harness emotion to achieve excellence in health, work, and relationships"?

Why ‘Don’t Bring Me Problems, Bring Me Solutions’ Is Bad Leadership

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It's a bit of a modern management cliché to say, "Don't bring problems! Bring me solutions!" I think what it's meant to mean is, "Don't...
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