“Simply put, we cannot get to zero harm without psychological safety.”
I wrote that as part of this page on the Value Capture website:
Psychological Safety and its Essential Link to Continuous Improvement
I've come to understand that psychological safety is a precondition for “implementing #Lean” or however you might say. Toyota seems to strive for (if not have) a relatively high level of psychological safety.
You can't copy Toyota tools and expect them to work the same in your workplace if you don't have a high enough level of psychological safety.
Listen to Mark read the post (subscribe to Lean Blog Audio)
You can't have continuous improvement without a high enough level of psychological safety.
You won't have world-class performance without a high enough level of psychological safety.
Why do I say “high enough”? Because psychological safety (or the lack thereof) is not a binary yes/ no situation. There's a spectrum.
Not “is it psychologically safe?” but more a matter of “how safe is it”?
And safety is a matter of individual perception. How safe do YOU feel that it is?
The same environment might feel relatively safe for you, but not for me based on our different experiences — both in our current organization as well as past experiences (or baggage) that we bring with us.
As we weigh the decision of “do I speak up to challenge the status quote?” or not, your risk/reward balance might be different than mine.
I'm excited to have been trained and certified by LeaderFactor on “The 4 Stages of Psychological Safety” methodology to measure, learn, and improve.
My learning continues.
I'd love to work with you on this within your team or your organization. Contact me if you'd like to talk.
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See another post that I wrote recently on this topic…
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- How to Create a Continuous Improvement Culture by Closing the GAPS — with Katie Anderson - March 30, 2023
- Interview with Mit Vyas: Insights on Learning from Toyota, Entrepreneurial Success, and Mindfulness Practices - March 29, 2023
- Recorded Webinar on Building a Culture of Continuous Improvement through Organizational Habits - March 22, 2023
